Ordering on Zinn Hub doesn't end the moment you pay — it's the start of a process we look after from delivery all the way through to any issue that might come up afterwards. This guide walks through the care you can count on as a buyer once your order is placed.
A quick note on our words: Zinnectors are buyers, Zinners are sellers (freelancers), and Zinns are the service listings Zinners offer.
Following your order through to delivery
Once you've ordered, you can follow progress at every stage from your dashboard. You'll see the order move through its statuses, get notified when your Zinner delivers, and be able to review the work before anything is finalised. See Order status tracking and Receiving and accepting delivery for the details.
Not quite right? Ask for a revision first
If a delivery is close but needs adjusting, the quickest fix is usually a revision — you ask, your Zinner refines the work, and you get what you were after without any fuss. Most Zinns include revisions, and you request them straight from the order. See Handling revisions for how it works.
Can't resolve it directly? Raise a dispute
If you and your Zinner can't sort something out between you, you can raise a dispute directly from the order page. This is where our after-sales care really shows:
- A real human reviews it — we look at the original brief, your requirements, the communication between you, and the delivery itself.
- Both sides are heard. Decisions are based on what was agreed versus what was delivered — there's no automatic ruling in favour of whoever shouts loudest.
- Fair outcomes. Depending on the case, the resolution might be further revisions, a partial refund, or a full refund.
- The same rights on every payment method — including cryptocurrency. Whether you paid by card, PayPal or crypto (USDT/USDC), you get the same dispute rights and the same protection. Full crypto buyer protection is something almost no other marketplace offers.
See Cancellations and disputes overview and Buyer protection and refunds.
Refunds — fast, and reusable
When a refund is due, it's credited straight to your Zinn Wallet as balance you can spend on any future order. That means no waiting on card chargebacks or bank cycles — the money is back in your hands on the platform quickly, ready to put towards another Zinn. Refunds are held in US dollars, the platform's base currency. See Cancellations and refunds and the Zinn Wallet guide.
Help whenever you need it
You're never left to figure things out alone:
- Zinnistant, our AI assistant, answers questions instantly in your own language — with a human always one click away. See Meet Zinnistant.
- Free Zinn Concierge — personal project guidance from our CEO, at zinnhub.com/zinn-concierge/, if you'd like a steer on getting the best result.
- Support tickets for anything that needs a human to look at your account — see Contact and support options.
Coming back for more
Happy with your Zinner? Keeping the relationship going is easy. Ask them for a Custom Offer — a personalised quote for exactly what you need next, sent straight to you (see Custom Offers for Zinnectors). And leaving an honest review helps your Zinner and guides the next buyer — it's a big part of keeping the whole marketplace fair and high-quality.
From the first delivery to the last detail, Zinn Hub is built to stand behind your order.
