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Help & Support

Frequently Asked Questions

Everything you need to know about buying, selling, and applying for projects on Zinn Hub. Can't find your answer? Visit our Help Centre.

New to Zinn Hub? Join free → · Need live help? Contact support →
Seller Tutorials & Guides
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β–Ά Why Sell on Zinn Hub?
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β–Ά How to Start Selling on Zinn Hub
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β–Ά Why Buy on Zinn Hub?
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Zinnector FAQ's

Everything buyers need to know

What Is A Zinnector?

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A Zinnector is the platform name for a customer purchasing services (Zinns) from the freelancers (Zinners). So if you are buying services via the Zinn Hub marketplace, then you are known as a Zinnector — someone that connects with our Zinners.

What Are Projects on Zinn Hub?

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Projects are custom briefs you post when no existing Zinn quite fits your needs. Instead of browsing and purchasing a ready-made service, you:

  1. Describe what you need, set your budget range and deadline
  2. Freelancers submit proposals with their price, timeline, and approach
  3. You review proposals, compare, and accept the one that fits best
  4. The accepted freelancer completes the work through a custom offer
  5. Payment runs through secure Zinn Hub checkout with full buyer protection

Browse open projects or post your own at zinnhub.com/projects/. Think of it as the Upwork-style path on Zinn Hub — perfect for bespoke work that ready-made Zinns don't cover.

How Do I Post a Project?

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Visit zinnhub.com/projects/post/ and fill out the form with:

  • Project title and detailed description
  • Budget range (min to max)
  • Deadline
  • Categories that match your project
  • Visibility — Public or Invite Only

Posting is free, takes about 5 minutes, and proposals start coming in shortly after. You can edit your project any time before accepting a proposal, and matching freelancers are notified automatically by email, dashboard, and Telegram.

Is It Free to Post a Project?

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Yes. Posting a project on Zinn Hub is completely free. There's no fee to post, no fee for receiving proposals, and no fee for inviting freelancers.

You only pay when you accept a proposal and the freelancer sends you a custom offer at the agreed price — standard payment terms apply at that point (card, PayPal, or crypto through secure Zinn Hub checkout).

How Do I Invite Freelancers to My Project?

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Invite freelancers from three places:

  1. A freelancer's profile page — click "Invite to Project"
  2. The Freelancer Directory — invite button on each profile card
  3. The matching freelancers panel shown on your own project page

When you click Invite, you pick which of your open projects to invite them to, add an optional personal message, and send. The freelancer receives the invite by email, in their dashboard, and via Telegram.

Can I Make My Project Invite-Only?

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Yes. When posting a project you can set visibility to Invite Only. This hides the project from the public hub and only freelancers you personally invite from the Freelancer Directory can view it or submit proposals.

Great for:

  • Private briefs with sensitive content
  • NDA work or confidential projects
  • Cases where you've already chatted with a specific freelancer and just want to send them the formal brief
  • Hiring freelancers you've worked with before

How Do I Accept a Proposal?

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From your dashboard, review each proposal — you'll see the freelancer's price, timeline, approach, and their profile details (portfolio, reviews, skills, availability). When you find one that fits:

  1. Click Accept
  2. All other proposals on that project are automatically declined with notification
  3. The accepted freelancer is notified to send you a custom offer at the agreed price
  4. You complete the purchase through Zinn Hub's normal checkout and the work begins

What Happens After I Accept a Proposal?

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The accepted freelancer sends you a Custom Offer at the price and scope you agreed. You receive the offer in your dashboard with a private checkout link.

Complete payment through your preferred method — card (via Stripe or PayPal), PayPal, or cryptocurrency — and the order begins with full buyer protection. Zinn Hub holds the payment until you accept delivery, and all communication happens through the order chat just like any other Zinn Hub order.

If the freelancer also has an existing Zinn that matches your needs exactly, you may be given the option to purchase that Zinn directly instead — either route works.

What Are AI Search and AI Filters?

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AI Search is Zinn Hub's custom-built AI search engine in the header bar on every page. Unlike basic keyword matching, it understands natural language — describe what you need in plain English (or any language) and the AI finds the most relevant Zinns.

Key features:

  • Multi-language support — Search in any language and the AI translates to find matches
  • Currency conversion — Type "under Β£50" or "less than €100" and it converts to USD
  • Trending Searches — Most popular terms from the last 7 days
  • Autocomplete suggestions — Intelligent suggestions as you type
  • "People Also Bought" — Related services other buyers purchased

AI Filters is the filter box on category and shop pages. Uses the same AI engine but filters in real time without navigating away. AI Search is the header bar; AI Filters is the on-page filter box.

How Do I Place An Order?

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  1. Use the AI Search bar to describe what you need, or browse categories and use AI Filters
  2. Select the Zinn you want to purchase
  3. Choose the package that fits your needs
  4. Add any extras or upgrades
  5. Click Continue to proceed to checkout
  6. Provide the project details and requirements
  7. Complete payment using your preferred method
  8. Your order is placed and the Zinner is notified immediately

What Payment Methods Are Accepted?

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Payment methods available at checkout depend on which accounts the Zinner has connected:

  • Credit and debit cards via Stripe
  • Credit and debit cards via PayPal
  • PayPal
  • Apple Pay
  • Google Pay
  • Pay Later
  • Cryptocurrencies (Bitcoin, Ethereum, and more)

Cryptocurrency payments are always available on every listing. Each Zinn listing and store page clearly shows which payment methods are available and whether they are Direct Payments or Platform Payments.

What Is The Difference Between Direct and Platform Payments?

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Platform Payments (blue shield) — Your payment is held securely by Zinn Hub until the order is completed and you accept delivery. This gives you maximum protection because if issues arise, we already hold the money and can resolve disputes quickly.

Direct Payments (green checkmark) — Your payment goes directly to the Zinner's own Stripe or PayPal account at checkout. Protected by the payment provider's buyer protection (Stripe, PayPal, or your card issuer), and Zinn Hub is also available to help.

Cryptocurrency is always processed as a platform payment. Crypto payments are final and non-refundable.

Both types are clearly labelled on every Zinn listing.

How Am I Protected As A Buyer?

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You are always protected on Zinn Hub regardless of payment type:

With Platform Payments: Zinn Hub holds your funds until the order is completed and you accept delivery. If issues arise — poor quality work, work not matching the description or requirements, late delivery, or unresponsive seller — we can step in immediately because we hold the money.

With Direct Payments: You have standard buyer protection from the payment provider (Stripe, PayPal Purchase Protection, or your card issuer's chargeback rights). On top of this, Zinn Hub can still intervene and mediate. In extreme cases, Zinn Hub can issue refunds by deducting from that Zinner's outstanding platform earnings.

In all cases: Zinners go through a multi-layer review process — application review, listing review before the first Zinn goes live, and identity verification via Stripe or PayPal KYC for those who connect their own payment accounts. We continuously monitor seller performance and take action against those who don't maintain our standards.

Is My Payment Secure?

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Yes. All payments are processed through secure, encrypted connections via trusted providers like Stripe and PayPal. Your financial details are never shared with Zinners.

Sellers who connect their own Stripe or PayPal accounts go through KYC identity verification with these globally regulated financial providers. This means that whether you are paying through the platform or directly to a seller's own account, the payment is processed securely by trusted providers with robust fraud protection.

How Are Zinners Verified?

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Zinners go through a multi-layer review process. Depending on payment setup, this may include:

Application Review — Seller applications are reviewed by our team. We check business information, service details, and screen for red flags.

Identity Verification (KYC) — Zinners who connect a Stripe or PayPal account go through government ID verification and KYC checks via these globally regulated payment providers.

Listing Review — Service listings are reviewed for accuracy, professionalism, and policy compliance before the first Zinn goes live.

Ongoing Monitoring — We continuously monitor delivery rates, response times, and buyer feedback. Zinners who don't maintain our standards face suspension or removal.

How Do I Communicate With My Zinner?

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All project communication takes place through Zinn Hub's messaging system. Once you've placed an order, you can access the order chat from your dashboard to send messages, share files, discuss updates, and request changes. Built-in voice and video calls are also available at no extra cost.

We recommend keeping all communication on the platform to ensure you are protected by our policies.

Can I Buy Live Video Call Services?

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Yes! Many Zinners offer services delivered via live video or audio calls — coaching, consulting, tutoring, mentoring, personal training, language lessons, and more. These use Zinn Hub's built-in Zinn Calls system.

After purchasing, you schedule your session directly from the order page. The system shows available time slots in your timezone. You'll receive automated email reminders at 24 hours, 1 hour, and 5 minutes before the call. When it's time, a Start Call button appears — click it to join.

No downloads, no Zoom, no external apps — everything works in your browser. You can also schedule recurring sessions for ongoing coaching or courses.

What If I Need To Provide Additional Information?

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Simply send a message through the order chat. You can share additional files, clarify details, or answer any questions your Zinner has. Providing information promptly helps keep your project on track.

Can I Change My Requirements After Ordering?

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Minor clarifications are usually fine, but significant changes to scope may affect pricing and delivery time. For major changes, message your Zinner to discuss — they may send an updated Custom Offer to cover the additional work. Be as thorough as possible when placing your initial order to avoid delays.

What If My Zinner Is Unresponsive?

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Zinners are expected to respond within a reasonable timeframe. If you haven't heard back:

  1. Send a follow-up message through the order chat
  2. Wait 24-48 hours for a response
  3. If still unresponsive, contact Zinn Hub support via the Help Centre or Telegram

For platform payments, your funds are held safely by Zinn Hub until the order is completed.

How Many Revisions Am I Entitled To?

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The number of revisions depends on the service package you purchased. This is clearly stated on each service listing. Some packages include unlimited revisions, while others include a set number. Additional revisions beyond your package allowance may incur extra charges.

How Do I Request A Revision?

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  1. Go to your order in the dashboard
  2. Click Request Revision instead of accepting the delivery
  3. Provide clear, specific feedback on what needs to be changed
  4. Your Zinner will receive the request and make the necessary updates

Be specific about what changes you need — the clearer your feedback, the faster and more accurately your Zinner can deliver.

How Do I Report A Problem With My Order?

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  1. First, try to resolve it directly with your Zinner through the order chat
  2. If unresolved, click Report Issue on the order page
  3. Select the type of problem and provide details
  4. Our support team will review and mediate

You can also contact us directly via the Help Centre or by emailing [email protected].

How Do I Leave A Review?

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After your order is completed you will be prompted to leave a review. You can rate your experience from 1 to 5 stars, write a comment describing your experience, and optionally rate specific aspects like communication and quality. Your honest feedback helps other Zinnectors make informed decisions.

How Do I Update My Account Details?

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Click on your profile icon in the top right corner, select Settings or Account Settings, update your information, and save your changes. For payment method updates, go to the Billing section of your account settings.

Is It Free To Browse And Buy On Zinn Hub?

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Yes, browsing Zinn Hub is completely free. You don't need an account to browse the marketplace — you can explore all services, read reviews, and check Zinner profiles without signing up. You only need to register when you're ready to place an order, and you can do that during checkout. There are no subscription fees, membership costs, or hidden charges for buyers.

Do I Need An Account To Browse?

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No. You can browse the entire Zinn Hub marketplace, view all services, read reviews, and check Zinner profiles without creating an account. You only need to register when you are ready to purchase.

How Do I Find The Right Zinner For My Project?

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Several ways:

  • AI Search — Describe what you need in your own words, any language, automatic currency conversion
  • AI Filters — Narrow category and shop page results in real time
  • Browse categories relevant to your needs
  • Use the Zinn Finder for advanced filtering
  • Browse established Zinners on the Brands page
  • Browse the Freelancer Directory to see full profiles, portfolios, skills, and reviews
  • Filter by price, delivery time, rating, experience, and payment type
  • Read reviews and portfolio samples before ordering

If no existing Zinn fits your needs exactly, post a project and have freelancers pitch you proposals. Or use our free Zinn Concierge service — our CEO Neil Lock personally helps match you with the right freelancer.

Can I Contact A Zinner Before Ordering?

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Absolutely. We encourage you to message Zinners before placing an order, especially for complex projects. Visit their store or service page and click the Pre-Sales Message button to start a conversation.

Can I Request a Custom Offer From a Zinner?

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Yes! If a Zinner's existing services don't quite fit your needs, click the πŸ’¬ Request Custom Offer button on their store or service page. Tell them:

  • What you need — describe your project, goals, and requirements
  • Your budget range — set a minimum and maximum

The Zinner will receive your request and can send you a personalised offer with custom pricing, a detailed description, and a private checkout link.

You need to be logged in to request a custom offer.

What Is Zinn Concierge?

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Zinn Concierge is our free personal project guidance service led by our CEO Neil Lock who has over 25 years of industry experience in web development, SEO, digital marketing, and AI.

  1. Tell us your goals — Share what you want to achieve
  2. Expert consultation — Neil personally assesses your project
  3. Handpicked team — We select the best Zinners for the job
  4. Project oversight — Your project is guided from brief to delivery

It's like having your own digital director — completely free with no obligation. Learn more about Zinn Concierge.

Is Zinn Hub Better Than Fiverr or Upwork?

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We believe Zinn Hub offers significant advantages for buyers:

  • Identity-verified Zinners — Zinners who connect their own payment accounts go through Stripe or PayPal KYC verification
  • Instant seller payments — Zinners receive payment immediately, which means they're more motivated and focused on delivering quality work
  • Clear payment transparency — See before buying whether the payment is direct or platform, and what protection each offers
  • Free Concierge service — Personal guidance from our CEO at no cost
  • Two ways to engage — Buy ready-made Zinns or post a custom project for freelancers to pitch
  • AI-powered search — Find exactly what you need using natural language, any language, automatic currency conversion
  • Built-in video and audio calls via Zinn Calls
  • Crypto payments on every listing
  • Filter by payment type

Compare us at zinnhub.com/compare/.

Can I Pay With Cryptocurrency?

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Yes! Cryptocurrency payments are available on every listing on Zinn Hub — always enabled regardless of which other payment methods the Zinner has set up. At checkout, select the cryptocurrency option and you will be guided through the payment process.

Please note: Due to the irreversible nature of blockchain transactions, cryptocurrency payments are final and non-refundable. We recommend reviewing the Zinner's profile and reviews carefully before paying with crypto.

Can I Order From Sellers In Other Countries?

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Yes! Zinn Hub is a worldwide marketplace. You can hire any Zinner regardless of their location. All prices are listed in USD, and if you pay via PayPal or Stripe you may be offered the option to pay in your local currency equivalent at checkout.

What If I Paid With Cryptocurrency?

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Due to the irreversible nature of blockchain transactions, cryptocurrency payments are final:

  • No chargebacks are possible
  • Refunds are not available except in very limited circumstances

Limited exceptions where a refund may be considered:

  • The Zinner completely fails to deliver any service
  • The Zinner is entirely unresponsive and has abandoned the order

Even in these cases, refunds can only be processed if the payout has not yet been made to the Zinner.

How Are Disputes Resolved?

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When a dispute is raised our support team reviews the order details, requirements, and delivery. We examine all communication between both parties, may request additional information, and propose a resolution based on our findings. This may include revisions, partial refunds, or full refunds.

For platform payments, Zinn Hub holds the funds until order completion, so disputes can be resolved quickly. For direct payments, Zinn Hub can still mediate and in extreme cases deduct refunds from the Zinner's outstanding earnings. You also have the option to raise a dispute directly with your payment provider for standard consumer protection.

What Is Zinn Hub's Refund Policy?

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Refunds may be issued when:

  • The Zinner fails to deliver by the deadline without prior agreement
  • The delivery is significantly different from what was ordered or does not match your stated requirements
  • The Zinner is unresponsive and unable to complete the work
  • There is mutual agreement between buyer and seller

With platform payments, Zinn Hub holds the funds so refunds can be processed quickly. With direct payments, Zinn Hub can still intervene and in extreme cases deduct refunds from the Zinner's outstanding platform earnings. Cryptocurrency payments have a more limited refund policy.

Do You Have a Telegram Community?

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Yes! Our community chat on Telegram is open to everyone — Zinners, Zinnectors, and digital marketing professionals. It is free to join with no approval needed.

You can also follow our announcements channel for platform updates, or message us directly at @ZinnDigital for support. See all our Telegram channels at zinnhub.com/telegram.

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Zinner FAQ's

Everything sellers and freelancers need to know

What Is A Zinner?

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A Zinner is our platform name for a seller or freelancer. If you are providing services on Zinn Hub and selling via our marketplace, then you are known as a Zinner.

Do I Need to Sell Zinns to Earn on Zinn Hub?

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No. Selling ready-made Zinns and applying for custom projects are two completely independent paths on Zinn Hub. You can:

  • Build a full Freelancer Profile with zero Zinns listed
  • Appear in the freelancer directory
  • Get skill-matched alerts when buyers post new projects
  • Receive direct invites from buyers
  • Submit free proposals on open projects

Zinns are completely optional — plenty of Zinners earn entirely through projects. You can of course do both from the same account if you want.

What Is a Freelancer Profile?

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Your Freelancer Profile is your personal showcase page at zinnhub.com/freelancers/your-username/ — one shareable URL that displays everything about you as a freelancer:

  • Professional headline and bio
  • Skills and primary/additional categories
  • Portfolio items with images, URLs and descriptions (up to 10)
  • Qualifications and certifications
  • Hourly and project rates
  • Availability (Available Now / Busy / Available From date)
  • Location and timezone
  • Reviews, ratings, and member-since date
  • Featured Zinns (up to 6) if you have any listed
  • Full social accounts — X, LinkedIn, GitHub, Dribbble, Behance, Instagram, YouTube, TikTok, Facebook, and your website

It works independently of your store — you can have a full Freelancer Profile without listing any Zinns, and you can have Zinns listed without building a Freelancer Profile. Post the URL anywhere you promote yourself: LinkedIn, X, Instagram bio, TikTok, email signature, CV, and client pitches. Set it up from your Zinner Dashboard.

How Do I Apply for Projects?

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Once your Freelancer Profile is published:

  1. Browse open projects at zinnhub.com/projects/, or wait for skill-matched alerts when buyers post briefs in your categories
  2. Submit a proposal with your price, timeline, and approach at no cost
  3. Edit or withdraw your proposal any time before the buyer accepts
  4. When accepted, you complete the work through a custom offer at the agreed price
  5. Payment runs through Zinn Hub's secure checkout using the same payout methods as your regular sales

Invites from buyers funnel into the same proposal form, so you have one consistent flow whether you found the project yourself or were invited to it.

Are Project Proposals Free?

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Yes. Project proposals on Zinn Hub are currently free for all tiers — unlike Upwork's Connects system where you pay per proposal. You can submit as many proposals as you like at no cost.

Note that in the future we may introduce per-tier monthly proposal limits on lower membership tiers (with unlimited proposals on higher tiers), but this is not active yet.

How Do Buyers Find Me for Projects?

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Three ways:

  1. Skill-matched alerts — when a buyer posts a project matching your primary or additional categories, you get notified by email, dashboard, and Telegram (if enabled). The work comes to you.
  2. Freelancer Directory — buyers browse zinnhub.com/freelancers/ and filter by skill, category, and rating. Your profile needs to be published to appear.
  3. Direct invites — buyers can invite you to a specific project from your Freelancer Profile, from the directory, or from the matching freelancers panel on their project page.

Can I Get Invited to Projects by Buyers?

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Yes. Buyers can invite you to their specific project from three places:

  • Your Freelancer Profile page — there's an "Invite to Project" button on every published profile
  • The Freelancer Directory — invite button on each profile card
  • The matching freelancers panel on their own project page

You'll receive the invite notification by email, in your dashboard, and via Telegram (if you've enabled it). The invite doesn't auto-submit a proposal — you still choose whether to submit one. Invites appear in your dashboard under an "Invitations" section so you can review and respond when you're ready.

What Social Accounts Can I Add to My Freelancer Profile?

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Your Freelancer Profile supports a wide range of social and professional accounts: X (Twitter), LinkedIn, GitHub, Dribbble, Behance, Instagram, YouTube, TikTok, Facebook, your personal website, and more.

This makes the profile ideal as a single shareable link for your whole freelance presence — post it in your social bios, email signature, CV, and client pitches to give buyers everything they need to evaluate you in one place.

What Commission Do You Take?

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You can view more information on our very low commission rates on our become a Zinner page. The first $500 in sales is completely commission-free, and rates reduce further the more you sell. You can also view our full pricing page for a complete breakdown.

What Advantages Do I Get?

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There are major advantages to selling on Zinn Hub compared to other platforms. You can read more about them here or visit our Sell Services page for a full overview of what makes us different.

What Can I Sell on Zinn Hub?

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You can sell virtually any professional service on Zinn Hub! This includes digital deliverables like designs, documents, code, videos, and content. Live video and audio call services like coaching, consulting, tutoring, mentoring, personal training, and language lessons delivered via our built-in Zinn Calls system. And ongoing work delivered through the order system with regular updates and collaboration.

Popular categories include digital marketing, SEO, backlink building, web development, graphic design, writing and content, AI and machine learning, automation, fitness and personal training, nutrition and wellness, life coaching, career counselling, language lessons, online tutoring, modelling and acting, gaming services, brand promotion, brand modelling, and creative hobbies.

Services can be structured with up to 4 packages per listing, subscription pricing for recurring services, and extras and add-ons for upselling. Browse our categories to see the full range or visit Sell Services for a complete overview.

Do You Have Memberships?

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Yes, to enhance your selling experience, we offer a range of Zinner memberships including Pro at $25/month and Business at $50/month, both with flat-rate commission and increased Zinn limits. You can see full details on our Memberships page.

What Are The Zinn Hub Seller Wizards?

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Zinn Hub provides three dedicated step-by-step wizards that guide you through everything you need to start selling:

  1. My Store Wizard — Build your branded public storefront. 7 steps, auto-saves as you go.
  2. Payment Setup Wizard — Configure how buyers pay you and how you receive earnings. 6 steps.
  3. Zinn Creation Wizard V2 — Create professional service listings with AI quality checks. 11 steps with auto-save.

All three wizards auto-save your progress. You also have access to the Custom Offers tool for sending personalised private quotes.

What Is The Payment Setup Wizard?

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The Payment Setup Wizard is a 6-step guided tool that lets you configure how buyers pay you at checkout and how you receive your earnings.

  • Choose your PayPal mode — Use Zinn Hub's PayPal or connect your own for direct instant payments
  • Choose your Stripe mode — Use Zinn Hub's Stripe or connect your own via Stripe Connect
  • Set your payout preferences — Choose your preferred payout method and country
  • Set a backup payout method — In case your primary method is unavailable
  • Preview your setup — See a summary of how payments will work

Cryptocurrency payments are always enabled automatically for every seller.

Can I Use My Own Stripe or PayPal Account?

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Yes! Through the Payment Setup Wizard you can connect your own Stripe and/or PayPal accounts. When a buyer purchases your Zinn using your connected account, the payment goes directly to you instantly at checkout (minus the platform commission).

You can mix and match however you like: your own PayPal + Zinn Hub's Stripe, your own Stripe + Zinn Hub's PayPal, both your own, or neither. Cryptocurrency always goes through the platform.

When you connect your own accounts, KYC identity verification is handled by Stripe and PayPal directly, giving buyers confidence that they are paying a verified seller.

What Is The Difference Between Direct and Platform Payments?

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Direct Payments — You have connected your own Stripe and/or PayPal account. Funds (minus platform commission) go directly into your account instantly at checkout. Labelled with a green checkmark.

Platform Payments — The payment is processed through Zinn Hub's accounts. Your earnings are paid out to your preferred payout method every Friday (minimum $50 threshold). Labelled with a blue shield.

Cryptocurrency is always a platform payment.

Both types are clearly displayed on your Zinn pages and store page so buyers always know what to expect before purchasing.

Do I Need a Payment Account to Sell?

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No — you do not need to connect a Stripe or PayPal account to start selling. All sellers accept platform payments by default. Cryptocurrency payments are also always enabled.

Connecting your own Stripe and/or PayPal account unlocks direct instant payments at checkout and gives buyers more ways to pay. We recommend connecting at least one payment account to maximise your sales potential. Configure everything in the Payment Setup Wizard.

When Do I Get Paid?

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Direct Payments (your own Stripe/PayPal): Payment is instant. You receive the funds (minus platform commission) immediately at the point of sale.

Platform Payments (Zinn Hub's processing): Your earnings are paid out automatically every Friday with a minimum threshold of $50. Only completed orders where the buyer has accepted delivery are included.

What Payout Options Do I Have?

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For direct payments, funds go straight to your connected account instantly at checkout.

For platform payments, choose in the Payment Setup Wizard:

  • PayPal — Payout to your PayPal email address
  • Cryptocurrency — USDT on TRC20 or BEP20, USDC on Solana or Polygon
  • Bank Transfer (UK) — Sort code and account number
  • SEPA Bank Transfer (Europe) — IBAN and BIC
  • Bank Wire (USA) — Routing and account number
  • Payoneer — Available worldwide

You can also set a backup payout method in case your primary method is temporarily unavailable.

Is There a Payout Fee?

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Zinn Hub does not charge any payout fee. However, our payment processors (Stripe, PayPal, or our crypto payment provider) may charge their own processing fees. These are not Zinn Hub fees.

What Happens If I Get a Chargeback?

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As the merchant of record, you are fully responsible for all chargebacks and payment disputes. This includes the full chargeback amount, any chargeback fees imposed by payment processors, and Zinn Hub's platform commission from the original transaction.

Chargebacks may be deducted from your pending payouts or future earnings. Excessive chargebacks can result in account suspension. For full details please review our Terms and Conditions.

Are Cryptocurrency Sales Refundable?

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No. Due to the irreversible nature of blockchain transactions, all cryptocurrency payments are final. Refunds for cryptocurrency orders are only considered in exceptional circumstances:

  • Complete non-delivery of the service
  • The Zinner is entirely unresponsive

If a refund is approved but the payout has already been made to you, you are responsible for issuing the refund directly to the buyer.

How Can I Get Help?

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Can I Brand My Store?

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Yes! Every Zinner gets their own fully branded storefront with a unique URL at zinnhub.com/store/your-store-name. Set it up via the My Store wizard in your Zinner Dashboard — 7 steps covering your store name, description, banner, icon, social profiles, policies, and SEO.

How Do I Set Up My Storefront?

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Your public storefront is set up through the My Store wizard in your Zinner Dashboard. The wizard has 7 steps:

  1. Profile — Your name and languages
  2. Store Info — Store name, description, and URL
  3. Contact & Location — Phone, address, hours, vacation mode
  4. Store Design — Store banner (1200x300px) and icon
  5. Social Media — All your social profiles
  6. Policies — Privacy, terms, refund policies
  7. SEO & Visibility — SEO title, meta description, Google Analytics

Auto-saves at every step.

How Do I Create a Zinn?

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Zinns are created using the Zinn Creation Wizard V2 at zinnhub.com/zinn-wizard/ or via the Add Zinn link in your Zinner Dashboard.

The V2 wizard guides you through 11 steps: Basics, Description, Packages & Pricing, Comparison Table, Media, Portfolio & Samples, Service Details, Delivery & Requirements, Custom Info Fields, FAQs, and Final Touches with an AI Quality Check. A minimum score of 80 is required to publish.

Auto-saves at every step.

Do You Have Built-In Video and Audio Calls?

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Yes! Zinn Hub has built-in video and audio calling through its messaging system, plus Zinn Calls — a smart call scheduling system for services delivered via live sessions.

Includes smart scheduling with 30-minute slots, automatic timezone conversion, double-booking prevention, Quick Pick for the next 3 available slots, series and recurring calls, and automated reminders at 24 hours, 1 hour, and 5 minutes before each call.

No Zoom, no external apps — everything works in your browser. Learn more about Zinn Calls.

Can I Send Custom Quotes to Clients?

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Yes! The Custom Offers system at zinnhub.com/custom-offers/ lets you create and send personalised private quotes directly to specific clients with custom pricing, service requirements, and a direct checkout link. Only the recipient can accept it.

You can save reusable templates, receive and respond to incoming quote requests, send one-time or subscription-based pricing, and copy a ready-made chat message to share the offer link via WhatsApp, Telegram, or email.

How Do I Start Selling?

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  1. Register at zinnhub.com/zinner-registration/
  2. Auto-approved with a free membership applied immediately
  3. Set up your store using the My Store wizard
  4. Configure payments using the Payment Setup Wizard
  5. Create your first Zinn using the Zinn Creation Wizard
  6. First Zinn review — our team reviews your first listing (usually a few hours, max 24)
  7. Start selling!

Can I Start Selling For Free?

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Yes! You can start selling on Zinn Hub completely free. We take a simple commission per sale — and the first $500 in sales is commission-free. Just your time!

How Many Active Services Can I Have?

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On our free plan you can add up to 10 Zinns. Pro allows up to 25 Zinns and Business allows unlimited Zinns. See memberships at zinnhub.com/packages/.

How Do I Communicate With Buyers?

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Buyers can send you a pre-sales message and you can reply. Once an order has been placed, you have a dedicated order chat open for the duration of the project. Built-in voice and video calls are available inside messaging at no extra cost.

Can My Account Be Suspended?

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Yes, we can suspend your selling account for continuous late delivery, poor quality work, negative reviews, excessive chargebacks, or policy violations. We will always talk to you before we suspend your account, unless something very serious occurs.

What Happens When I Get a New Order?

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You will be notified in your Zinner Dashboard under Service Orders, as well as receiving an email with the order details. The order chat opens immediately and the buyer's requirement answers are available for you to review.

What If a Buyer Is Unresponsive?

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If a buyer is unresponsive, that is not your fault. You can reach out to us to extend the delivery date, or if excessive time has passed, we can close the order off for you.

Can I Sell In Multiple Categories?

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Yes, you can list each Zinn in up to 3 relevant categories. Do not list your Zinns in categories that are not relevant. You can also add tags for further exposure.

How Do I Set Up My Seller Profile?

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Once registered you are auto-approved with a free membership. Everything is managed from your Zinner Dashboard:

Complete them in order: Store → Payments → Zinns.

What Is AI Search Insights?

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AI Search Insights is an analytics dashboard available inside your Zinner Dashboard under Tools → AI Search Insights. It shows how buyers find your services through AI Search and AI Filters.

Includes total clicks, purchases, conversion rate, search terms leading to your Zinns, Zinns needing attention (clicks but no purchases), searches you're missing, trending searches, top converters, and opportunity gaps. Time period selector for Last 7/30/90 Days. Data refreshes every 10–15 minutes.

Who Is The Merchant of Record?

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You are the merchant of record at all times. We simply charge a platform handling fee and all sales are direct between yourself and the buyer. The merchant of record is responsible for reporting any taxes due on the sale.

Who Is Responsible For Sales Taxes?

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All sellers are responsible for their own taxes, including VAT, European taxes, and local regional sales taxes. We allow you to export your sales data from inside your dashboard. When adding prices, ensure they are fully inclusive of any applicable taxes.

How Do I Set Prices?

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All prices on Zinn Hub are listed in USD. If a buyer pays via PayPal or Stripe, they may be offered the option to pay in their local currency at checkout. Most new sellers start with lower prices to build reputation, then increase over time. Enter all prices inclusive of any taxes applicable to you.

Can I Offer Custom Quotes and Different Service Types?

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Yes! Full flexibility:

  • One-off services — Standard fixed-price Zinns
  • Service packages — Multiple tiers using Zinn Extras
  • Subscription services — Recurring monthly services
  • Custom quotes — Bespoke offers via Custom Offers

Can I Pause My Store?

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Yes! Vacation Mode lets you temporarily pause your store. Your Zinns won't be available for purchase but existing orders continue as normal. Found in Step 3 of the My Store wizard.

Do You Promote My Zinns?

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Yes! We actively promote Zinners across:

  • Marketplace SEO — So your Zinns appear in Google results
  • Social media — Across our channels
  • Featured listings — Category placements and featured spots
  • Ongoing marketing — Paid advertising campaigns

What Happens If I Can't Deliver On Time?

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Contact the buyer as soon as possible to discuss an extended deadline. Most buyers are understanding if you keep them informed. Repeated late deliveries without communication may affect your seller rating. If you know you'll be unavailable, use Vacation Mode to pause new orders.

Can I Migrate From Another Platform?

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Yes! We offer a free migration service for sellers moving from Fiverr, PeoplePerHour, Upwork, Freelancer.com, Legiit, SEOClerks, Guru, and more. Our team recreates your listings including titles, descriptions, packages, and reviews within 48 hours. You can also import reviews only if you've already set up your Zinns. Visit zinnhub.com/migrate/.

Do You Run Competitions?

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Yes! Zinn Hub runs regular competitions with cash and crypto prizes worth up to $1,000. Visit zinnhub.com/competitions/.

Are There Resources to Help Me Grow My Freelance Business?

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Do You Have a Telegram Community?

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Yes! Three channels:

All channels at zinnhub.com/telegram.

Is Zinn Hub Better Than Fiverr or Upwork?

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We believe Zinn Hub offers significant advantages:

  • Instant payments — Connect your own Stripe/PayPal and receive money at the point of sale
  • Lower commissions — 0% on your first $500, tiered rates after
  • Two ways to earn — Sell ready-made Zinns and apply for custom projects from one account
  • Identity verification via Stripe/PayPal KYC for Zinners who connect their own payment accounts
  • Your own branded storefront — A unique URL and full branding
  • Shareable Freelancer Profile — zinnhub.com/freelancers/your-name/ as a single link for your whole freelance presence
  • Three dedicated seller wizards — My Store, Payment Setup, Zinn Creation V2 with AI quality checks
  • Built-in video and audio call scheduling via Zinn Calls
  • Flexible payment options — Platform, your own accounts, or a mix
  • Crypto payments on every listing
  • Multiple payout methods — PayPal, crypto, bank transfer (UK/EU/US), Payoneer
  • Free Concierge service from our CEO

Compare us at zinnhub.com/compare/.

Can I Import My Reviews From Other Platforms?

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Yes — two ways:

  • Free migration service — Request a Reviews Only import at zinnhub.com/migrate and our team imports your reviews within 48 hours
  • Add them yourself in the Zinn Creation Wizard

You can use both methods.

πŸͺ What Our Zinners Say

Hear from the talented freelancers who power Zinn Hub β€” real creators sharing their experience of selling on the platform.

Photo Of Tamoor Mushtaq
I’m really grateful to Zinn Hub for providing such a smooth and professional platform for freelancers. My experience so far has been excellent β€” I’ve been able to connect with great clients and deliver high-quality backlink services with ease. The workflow is simple, well-structured, and very user-friendly. Thank you, Zinn Hub, for creating such a valuable space for freelancers. I look forward to growing more and building long-term client relationships here. Thank U Regards: Tamoor Links Authority
Tamoor MushtaqZinner
βœ” VerifiedπŸ›‘ Trusted ZinnerπŸ”₯ Hot Zinner⭐⭐ Zinner Level 2
Photo Of Humble Lee
As a freelancer, ZinnHub feels different from the usual platforms. Setting up my profile was straightforward, and the Zinn Wizard actually helped me improve how I present my services. I also like that the platform focuses on helping freelancers get seen, not just creating profiles that sit idle.
Humble LeeZinner
βœ” VerifiedπŸ›‘ Trusted Zinner⭐ Zinner Level 1
Photo Of Fortuneonweb3
Zinn Hub is the best platform I have ever interacted with Its a type of platform that looks - too good to be true - but it actually is good. ZinnHub is a flexible digital marketplace where Zinners (sellers) can create custom services, use AI tools, access smart insights, and receive payments globally, while Zinnectors (buyers) can easily discover services, connect with talent, and get quality work done ,all in a simple, unrestricted environment. I can go on and on Just check it out and see for yourself!!😊❀️
Fortuneonweb3Zinner
⭐ Zinner Level 1

πŸ›’ What Our Buyers Say

Discover what buyers have to say about finding and purchasing services on Zinn Hub β€” from first search to final delivery.

Photo Of Robert Mijokovic
Could not be happier the way things are going, everything all professional and looking forward to the next step.
Robert MijokovicBuyer
Member since Apr 2026
πŸ₯‡ Gold Buyer

πŸ† What Our Ambassadors Say

Our ambassadors help spread the word about Zinn Hub β€” here's what they think about the programme and the community.

Photo Of Abigail Hanson
I joined Zinnhub as a freelancer, then stepped into the ambassador program without knowing what to expect. What I found was a platform that actually does what it says. The structure is transparent, profiles are detailed enough that buyers and sellers understand each other without unnecessary back and forth, and when it was time to get paid, my earnings came through immediately. No delays neither was there any excuses. In a space full of platforms that overpromise and underdeliver, that kind of reliability stands out. It is exactly why I am still here and exactly why I recommend without hesitation.
Abigail HansonAmbassador
Photo Of Ned
I would firstly like to thank ZinnHub for the opportunity to be an ambassador, it has been a nice journey so far as the team is both supportive and responsive. Onboarding new users has not been that simple as i also have to make sure the understand the platform but it is been generally good working as an ambassador for ZinnHub.
NedAmbassador
Photo Of Goodness Ayodele
Being a Zinn Hub Ambassador has been an amazing experience πŸš€ I’ve already made 4 successful referrals and it’s been rewarding seeing real growth from sharing something I believe in πŸ’‘ The community is active, supportive, and full of opportunities for creators like me 🎨 If you’re thinking about joining, this is your sign πŸ”— @zinnhub
Goodness AyodeleAmbassador
πŸ“š Help Centre πŸŽ“

Need More In-Depth Guidance?

Our comprehensive Knowledge Base has everything you need to succeed on Zinn Hub β€” from getting started to advanced selling strategies.

50+ Help Articles
9 Categories
24/7 Available
βœ“ Step-by-step tutorials
βœ“ How to create listings
βœ“ Order management guides
βœ“ Payment & payout help
βœ“ Buyer protection info
βœ“ Policies & guidelines
Visit Help Centre β†’ Or contact us directly if you need personal assistance
🎩 VIP Service β€” 100% Free

Not Sure Where to Start?
Let the CEO Guide You

Zinn Concierge gives you direct access to Neil, Zinn Hub's CEO and founder, with over 25 years of hands-on experience in SEO, development, marketing and project delivery. Tell him what you need β€” he'll plan the project, handpick the right Zinners, and oversee everything from start to finish.

βœ“
Personal consultation with a 25-year industry veteran
βœ“
Handpicked Zinners matched to your project & budget
βœ“
Multi-service coordination β€” one plan, one point of contact
βœ“
Full project oversight with quality checks at every stage
🎩 Zinn Concierge
Free
N
Neil Lock
CEO & Founder, Zinn Hub
Available for projects
01
Tell Neil Your Goals
Message via Zinn Hub, Telegram or email
02
Get an Expert Assessment
Neil maps the services you actually need
03
Handpicked Team Assembled
Vetted Zinners matched to your project
04
Overseen & Delivered
Quality-checked at every stage by Neil
25+
Years Exp.
Β£5M+
In Campaigns
Free
Right Now
Ambassador Programme
Earn 5% Commission on Every Referred Sale
Share your referral link. When they buy, you earn. Top ambassadors win monthly cash bonuses. Free to join, open worldwide.
5%
Commission
$500+
Monthly Bonus
30
Day Cookie
Payouts: PayPal Stripe USDT USDC
Free Migration Service
Already Selling Elsewhere?
Migrate to Zinn Hub for Free.

We'll import your services, pricing, packages and reviews from your current platform within 48 hours. Full migration or reviews only β€” completely free, no hassle.

Fiverr PeoplePerHour Upwork Freelancer Legiit & More
FREE Service
48hr Turnaround
0% Commission
Start Your Free Migration β†’
πŸ§™
Zinn Wizard

Build Zinns That
Actually Convert

The Zinn Wizard guides you through 11 simple steps to create polished, professional listings that win clients. Auto-generates comparison tables, saves as you go, and ensures you never miss a detail that matters.

Launch it from your Zinner Dashboard β†’ Zinns List to create new Zinns or refine existing ones β€” or hit "Edit with Wizard" when viewing any of your live Zinns.

11-Step Guided Flow Auto-Save Every Step Comparison Table Builder FAQ & Review Import ~15 Min Setup
πŸ’Ύ Auto-saved
βœ“ Step complete
πŸ“Š Table ready
Step 4 β€” Media & Gallery 4 / 11
Zinn Title
Professional SEO Audit...
Category
SEO Services
Pricing
$149.00
← Back
Next Step β†’
Zinner Dashboard β€Ί Zinns List β€Ί Open Wizard
Available on any Zinn from your dashboard or product page
⚑ Free Calculator Tool

How Much More Could You Earn on Zinn Hub?

Our free freelancer income calculator compares your take-home earnings across Zinn Hub, Fiverr, Upwork and SEOClerks β€” with real fee structures and real numbers. See exactly how much more you keep with the lowest commission freelance marketplace.

0%
Starting Fees
7%
Lowest Rate
Instant
Payouts
πŸ’° Earnings Preview
Based on $5,000/mo
$4,225
+$225/mo more than Fiverr
Zinn Hub
84.5%
Fiverr
80.0%
Upwork
80.0%
πŸ“ˆ Save $2,700/year vs Fiverr
πŸš€ Start Selling Today

Turn Your Skills Into Income.
Sell Services on Zinn Hub

Whether you're an SEO expert, web developer, content writer, or graphic designer β€” list your freelance services across 24 specialist categories and reach clients actively looking for your skills. Zero listing fees. The lowest commission of any freelance platform.

βœ“
0% commission on your first $500 in sales
βœ“
Instant payouts to Stripe, PayPal or crypto
βœ“
24 specialist categories for targeted visibility
βœ“
Rates as low as 7% β€” Fiverr charges 20%
✈️ Telegram Community

Join the Zinn Hub Community on Telegram

Get instant platform updates, chat with digital marketing professionals, discuss SEO strategies, and access direct support β€” all free on Telegram. Three dedicated spaces, one growing community.

πŸ“’
Announcements
πŸ’¬
Community Chat
πŸ›Ÿ
Direct Support
Z
Zinn Hub on Telegram
3 spaces Β· Free to join
πŸ“’
Announcements
Updates, features & competitions
πŸ’¬
Community Chat
SEO talk, tips & networking
πŸ›Ÿ
Customer Support
Private help fast
✈️ Free to join · No sign-up required

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