Need help? Here are all the ways to get support on Zinn Hub — and the fastest route to an answer.
A quick note on our words: Zinners are sellers (freelancers), Zinnectors are buyers, and Zinns are the service listings Zinners offer.
Start with Zinnistant — instant answers in your language
Zinnistant is Zinn Hub's built-in AI assistant, and it's usually the quickest way to solve a problem. Ask it a question in your own language and it answers in yours, drawing on the real Help Centre and giving you source links so you can read the full article. You'll find it as a small gold “Z” chat bubble on the Help Centre, Contact Us and support pages, and as a full AI Assistant (✨) page in your dashboard sidebar. See “Meet Zinnistant” for the full guide.
Browse the Help Centre
You're here now. The Help Centre (/help/) has getting-started guides, how-to tutorials, troubleshooting tips and policy information. Browse the categories or use the search bar to find answers — and Zinnistant is grounded in these same articles.
Raise a support ticket (now “Ask Zinnistant first”)
Can't find what you need? Opening a support ticket now leads with Zinnistant instead of a blank form. You describe your issue, get an instant answer drawn from the Help Centre first, and then choose “That solved it,” “Add more detail,” or “I still need help → Submit ticket.” A human is always one click away, and if you do escalate, your ticket is pre-filled from what you already typed, so you never repeat yourself.
You'll find this under Support in your dashboard. For the full walkthrough — replies, attachments, statuses and reopening — see “How to submit a support ticket on Zinn Hub — and reply to our responses.”
Account, billing and payout questions go straight to a human, since those need someone to look at your account.
Message us directly
- Email: [email protected] — for general enquiries, partnerships, or anything else.
- Telegram: t.me/ZinnDigital — a direct line to the team for a quick back-and-forth.
For questions about a specific order
The fastest way to sort out an order is usually to message your Zinner directly. Open the order from Orders in your dashboard (/dashboard/buyer/orders/ for buyers, /dashboard/zinner/orders/ for sellers), then use the order's built-in chat. This keeps everything in one place, and your messages are automatically translated so you and your Zinner can each work in your own language.
What we can help with
- ✅ Account issues
- ✅ Payment problems
- ✅ Technical difficulties
- ✅ Policy questions
- ✅ Disputes (after attempting resolution with the other party)
- ✅ General platform questions
What to discuss with the other party first
These are best sorted directly between buyer and seller before contacting us:
- Order requirements and details
- Delivery timeline questions
- Revision requests
- Work quality discussions
If you can't resolve something directly, then get in touch — Zinnistant first, and a human whenever you need one.
