Zinn Hub is a global freelance marketplace, and help should never depend on which language you speak. That's why we built Zinnistant — Zinn Hub's own AI assistant. Ask it a question in your own language, and it answers in yours, drawing its answers from the real Help Centre. This guide explains what Zinnistant is, where to find it, and the new, faster way to get support.
A quick note on our words: Zinners are sellers (freelancers), Zinnectors are buyers, and Zinns are the service listings Zinners offer.
What Zinnistant is
Zinnistant is Zinn Hub's built-in AI assistant. It's here to answer your questions about using the marketplace — buying, selling, orders, getting verified, growing on the platform, contacting the team, and more. A few things make it genuinely useful:
- It's grounded in the real Help Centre. Zinnistant answers from Zinn Hub's actual Help Centre articles, not made-up guesses. Every answer comes back with source links to the relevant article(s), so you can tap through and read the full detail whenever you want more.
- Ask in any language, get a reply in yours. Type your question in whatever language you're comfortable in, and Zinnistant answers in that language. The whole assistant — buttons, prompts and all — appears in your language from the very first moment.
- It's tailored to your role. Buyers, sellers and ambassadors each get a welcome and suggestions suited to them.
- It never leaves you stuck. If Zinnistant can't answer live for any reason, it steps back gracefully — showing you Help Centre search and a Contact Us link so you always have a next step.
Zinnistant is an AI assistant, so treat its answers as a fast, well-informed starting point. For anything about your specific account, or anything high-stakes, it will point you to the right article or hand you to the human support team.
Where to find Zinnistant
There are two ways to reach Zinnistant.
1. The floating chat bubble
On the pages where you're most likely to be looking for help, you'll see a small gold bubble with a white “Z” in the bottom-right corner of the screen. (On right-to-left languages such as Arabic, it mirrors to the bottom-left.) Tap it to start chatting.
By design, the bubble only appears where you'd go looking for help — the Help Centre (/help/ and its articles), the Contact Us page (/contact-us/), and the support pages, including the support screens inside your dashboard. This keeps the rest of the marketplace clean while putting help exactly where you need it. The bubble is language-aware, so it appears on the localised versions of these pages too.
2. The full-page AI Assistant in your dashboard
Inside your dashboard there's a dedicated “AI Assistant” section — look for the ✨ icon in your sidebar, just after Support. It gives you a full chat page rather than a small pop-up, with a role-aware welcome, one-tap suggested starter questions, and source-link chips on every answer.
The easiest way to open it is the AI Assistant link in your dashboard sidebar. The in-app route follows the pattern /dashboard/{role}/assistant/ (for example /dashboard/buyer/assistant/ for buyers or /dashboard/zinner/assistant/ for sellers).
Your recent chats are saved
The full-page assistant keeps a “Recent chats” panel — a list of your most recent conversations. Each shows a short preview, a relative time (like “2 days ago”), and an outcome label so you can see at a glance how it ended: Resolved, Sent to support, Unfinished or Answered. Tap any past chat to reopen it and pick up where you left off, or hit “New chat” to start fresh. Your history is strictly your own — only you can see your conversations.
Rate every answer
Every answer carries a simple thumbs-up / thumbs-down rating. Tap 👍 “That solved it” and Zinnistant confirms it's glad it helped; tap 👎 “No, still need help” and it immediately surfaces your next options — ask a follow-up, or contact support. This works the same way in the floating bubble and on the full-page assistant, and it helps us keep improving the answers.
The new way to get support: “Ask Zinnistant first”
Here's the biggest change to getting help on Zinn Hub. Opening a support ticket now starts with Zinnistant instead of a blank form. When you go to open a ticket, you're greeted with an “Ask Zinnistant first” panel that tries to solve your problem instantly — and if it can't, it hands you to a human without making you re-type a thing.
- Describe your issue in your own words and your own language.
- Get an instant, grounded answer drawn from the Help Centre, complete with source links to read more.
- Then choose what happens next. Only after that first answer do your options appear: “That solved it” — you're done, no ticket needed.; “Add more detail” — give Zinnistant more context for a better answer.; “I still need help → Submit ticket” — escalate to the human support team.
The human path is always one click away. Once your first answer arrives, the option to submit a ticket unlocks and never re-locks, and the explicit “I still need help” choice opens it instantly whenever you want it.
Your ticket is pre-filled for you
If you do escalate, you never start from a blank page. Zinn Hub carries your own description straight into the ticket as its subject and body, along with a note that you asked Zinnistant first and what it had suggested. The human support agent picks up your ticket with full context — so you don't have to explain yourself twice.
When your question goes straight to a human
Some topics skip the Zinnistant step and go directly to a support ticket. Account, billing and payout questions reach a human directly, because Zinnistant can't see your private account data — which is exactly what you'd want for sensitive issues. And if your account is currently under a support hold, you can still chat with Zinnistant to help yourself, though in that case you'll be pointed to the Contact Us page to reach the team.
Quick reference
- Ask a quick question: tap the gold “Z” chat bubble on the Help Centre, Contact Us or support pages — or open AI Assistant (✨) in your dashboard sidebar.
- Have a longer chat or revisit past ones: go to AI Assistant in your dashboard, where your recent conversations are saved.
- Need a human: head to Support in your dashboard, describe your issue, get an instant answer, and — if you still need help — submit a ticket that's already filled in for you.
- Browse the Help Centre any time: /help/. Reach the team directly: /contact-us/.
Zinnistant is rolling out across Zinn Hub. If it isn't visible on your account yet, the Help Centre and Contact Us are always available — and Zinnistant's answers are always grounded in the Help Centre and delivered in your language.
