I Will provide bilingual customer success and account management

Are you looking for a proactive, reliable professional who can manage relationships, coordinate operations, and help keep your business moving forward? I bring hands-on experience across account management, customer success, investor relations, business development, and startup operations, working with startups, SMEs, and service-based businesses.

My experience spans client relationship management, stakeholder communication, operational coordination, and administrative processes. I focus on building long-term relationships, keeping workflows organized, following through on commitments, and making sure nothing falls through the cracks.

What I can help you with:

- Account management and client relationship development

- Customer success and client retention

- Investor relations and stakeholder communication

- Business operations and process coordination

- Project coordination and administrative support

- Business development and growth initiatives

- CRM management, documentation, and workflow organization

- AI-assisted process improvement and automation

I am proficient with tools such as HubSpot, Zendesk, Intercom, Trello, Asana, ClickUp, Slack, and other CRM and project management platforms. I also use AI tools like ChatGPT, Claude, Gemini, and Perplexity, alongside automation platforms such as n8n, Make, and Zapier, to improve efficiency and streamline workflows.

I bring an entrepreneurial mindset, combining adaptability, initiative, and a practical approach to problem-solving. I take the time to understand how a business operates, identify opportunities for improvement, and take ownership of getting things done. Whether it's managing client relationships, coordinating day-to-day operations, supporting stakeholders, or helping a team execute its plans, I aim to deliver reliable work and meaningful value.