How to communicate with Zinners before placing an order.
What Is Pre-Sales Messaging?
Pre-sales messaging allows buyers to contact sellers BEFORE purchasing. This is useful for:
- Asking questions about services
- Discussing custom requirements
- Checking availability
- Clarifying what's included
How to Message a Seller
From a Zinn (Service Page)
- Visit the Zinn you're interested in
- Look for Pre-SalesMessagebutton
- Click to open messaging
- Type your message
- Send
From a Zinner's Store Page
- Visit the Zinner's storefront
- Find the Pre-Sales Message option
- Send your message
Where to Find Conversations
For Buyers
- Check your account messages in your account section at https://zinnhub.com/dashboard/
- Look for the Messages section
- Email notifications for replies
For Zinners
- Dashboard notifications
- Messages section in dashboard
- Email notifications
Pre-Sales Messaging Best Practices
For Buyers
Do:
- Be specific about your needs
- Ask relevant questions
- Mention your timeline
- Be professional
Don't:
- Request free work or samples
- Be vague or unclear
- Send multiple messages without waiting
- Expect instant replies (different time zones exist!)
Example Good Message:
"Hi! I'm interested in your SEO audit service. I have an e-commerce site with about 200 products. Does your audit cover e-commerce-specific issues? Also, what's your current availability? I'd ideally like to start next week. Thanks!"
For Zinners
Do:
- Respond promptly when possible
- Answer questions thoroughly
- Be helpful and professional
- Suggest the right service for their needs
Don't:
- Ignore messages
- Be pushy or salesy
- Give incomplete answers
- Take conversations off-platform
Converting Inquiries to Orders
For Zinners
When someone messages you:
- Answer their questions fully
- Confirm you can help
- Direct them to the right Zinn
- Offer to create a custom order if needed
For Buyers
After getting answers:
- Decide if this Zinner is right for you
- Purchase the appropriate Zinn
- Reference your conversation in requirements
Custom Offers
If a buyer needs something not covered by existing Zinns, Zinners may be able to create a custom offer. Discuss via messages first.
