After purchasing a Zinn, you'll need to submit requirements. Here's everything you need to know.
What Are Order Requirements?
Requirements are the questions and information requests that a Zinner needs answered before they can start working on your order. They're customised by each seller based on what they need.
When Do I Submit Requirements?
Immediately after completing payment, you'll be directed to the requirements page. You should submit them as soon as possible because:
- ⏱️ The delivery countdown starts after you submit
- ⚡ The Zinner can't begin work without them
- 📧 You may receive reminders if you don't submit
Types of Requirements
Zinners can ask different types of questions:
Text Answers
Free-form text boxes where you describe what you need.
*Example: "Describe your business and target audience."*
Multiple Choice
Select one or more options from a list.
*Example: "What style do you prefer? Modern / Classic / Minimalist"*
File Uploads
Upload files the Zinner needs.
*Example: "Upload your current logo" or "Attach reference images"*
Yes/No Questions
Simple yes or no answers.
*Example: "Do you have existing brand guidelines?"*
Tips for Submitting Requirements
Be Detailed
The more information you provide, the better the result. Don't assume the Zinner knows what you want.
Too vague:"Make it look nice"
Better:"I want a modern, minimalist design using blue and white colours that appeals to young professionals"
Provide Examples
If you have reference images or examples of what you like, include them! Visual references help tremendously.
Answer Everything
Don't skip questions. If something doesn't apply, write "N/A" or explain why it's not relevant.
Upload Correct Files
Make sure files are:
- In the right format
- Not corrupted
- Named clearly
Double-Check Before Submitting
Review your answers before clicking submit. While you can message your Zinner later with updates, starting with complete information saves time.
What If I Forget to Submit?
Don't worry — you'll receive reminder notifications. However, your order won't start until you do, and excessive delays may affect your order.
To submit requirements later:
- Go to My Account
- Find the order
- Click to view order details
- Submit your requirements
Changing Requirements After Submission
Need to add or change something after submitting?
- Go to your order in My Account
- Use the Order Chatto message your Zinner
- Explain what you need to add or change
Minor additions are usually fine, but significant changes may require:
- Extending the delivery time
- Purchasing additional add-ons
- Discussing with the Zinner
