How to communicate during an active order.
What Is Order Messaging?
Once an order is placed, a dedicated
Order Chatis created for that specific order. This is where all order-related communication should happen, and it's saved against the order so both sides always have the full history.
Accessing Order Chat
For Buyers:
- Open your dashboard and go to Orders: https://zinnhub.com/dashboard/buyer/orders/
- Find your order and click to view it
- Open the order chat to message your Zinner
For Zinners:
- Open your Zinner Dashboard and go to Orders: https://zinnhub.com/dashboard/zinner/orders/
- Click on the order
- Open the order chat to message your buyer
Your order conversations also appear in your
Messagesinbox (Zinn Messages), so you can pick up any chat from there too — Buyers at
https://zinnhub.com/dashboard/buyer/messages/and Zinners at
https://zinnhub.com/dashboard/zinner/messages/.
What to Use Order Chat For
✅
Do discuss:
- Order requirements and clarifications
- Progress updates
- Questions about the work
- File sharing for the project
- Revision requests
- Timeline discussions
❌
Don't:
- Take communication off-platform
- Share personal contact info unnecessarily
- Discuss unrelated matters
- Use inappropriate language
Keeping everything in the order chat protects both parties and keeps a clear record if a question ever arises.
Communication Best Practices
For Buyers
- Be responsive— if your Zinner asks a question, answer promptly. Delays slow down your order.
- Be clear— explain exactly what you need. Don't assume they can read your mind.
- Be reasonable— allow time for the work to be completed. There's no need to send repeated messages demanding updates.
For Zinners
- Acknowledge receipt— when requirements come in, let the buyer know you've received them.
- Provide updates— for longer projects, occasional progress updates build confidence.
- Ask questions early— if something is unclear, ask before you start, not after you've completed the work incorrectly.
- Be professional— even if a buyer is difficult, keep things courteous.
Example Order Chat Messages
Acknowledging requirements:
"Thanks for submitting your requirements! I have everything I need to get started. You can expect delivery by [date]."
Asking for clarification:
"Quick question — you mentioned you want the design in 'blue,' but there are many shades. Did you have a specific blue in mind, or would you like me to suggest some options?"
Progress update:
"Just wanted to let you know I'm making great progress. I've completed the first draft and I'm working on refinements. On track for delivery tomorrow!"
Delivery message:
"Your order is complete! I've attached all the files. Please review and let me know if you need any adjustments."
Notifications
Both parties receive notifications for new messages via:
- On-site notifications (in the Notificationssection of your dashboard)
- Email notifications
Make sure your email address is correct and check in regularly so you never miss a message.
Message History
All order messages are saved and can be referenced later, creating a record of:
- What was discussed
- What was agreed
- The timeline of events
This protects both parties. If something goes wrong and you can't resolve it in the chat, you can raise a dispute from the order, and that saved history helps our team review what happened.
