A trained 60+ agent call centre handles your leasing calls, tenant onboarding, rent follow-ups, vendor coordination and back-office admin — around the clock, using your existing property management software.
I Will Be Your Property Management Virtual Assistant Team
One shared agent, up to 8 hours of property management support across a 5-day trial period — ideal for lower-volume landlords testing the service.
- Up to 8 hours of shared-agent support over 5 working days
- Leasing calls, tenant queries and rent follow-up calls
- Work order creation and basic back-office admin
- Operates within your existing CRM (Buildium, AppFolio or Rent Manager)
- Confidentiality agreement available on request
- Order-chat check-in within 1 business day of purchase
One shared agent delivering ongoing property management support across a full four-week engagement — suited to growing portfolios with moderate daily volume.
- Full 4-week shared-agent engagement (8 hours daily, 5 days weekly)
- Leasing calls, applicant qualification and tenant onboarding
- Rent collection follow-up and vendor/contractor coordination
- Work order creation, billing and invoice handling
- Operates within your existing property management stack
- Signed NDA and contractual confidentiality for tenant PII on request
One fully dedicated agent working exclusively on your account full-time for four weeks — the right choice for high-volume portfolios needing consistent, embedded support.
- Full 4-week dedicated-agent engagement (8 hours daily, 5 days weekly)
- Agent works exclusively for your account — no shared capacity
- Full-scope support: leasing, onboarding, rent collection, vendor management, back-office admin
- 24/7 operational infrastructure with shift coverage available
- Seamless integration with Buildium, AppFolio, Rent Manager and other tools
- Signed NDA and formal data protection agreement included
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Key details about this service to help you decide. Generated by Zinn Hub, not the seller.
Value Position
Portfolio Scale
Platform Expertise
Coverage Model
Cost Structure
What You'll Receive
Full Description
Every missed leasing call, delayed rent follow-up or disorganised work order quietly erodes your rental income and your reputation as a property manager. This service puts a seasoned, fully operational remote property management team behind your business — absorbing the daily operational load so you can focus on growing your portfolio, not firefighting it.
Our London-registered call centre currently supports more than 20 property management companies across the US, UK and Canada, with 60+ agents working in shifts around the clock. Within the property management sector alone, our team actively supports the management of 1,000+ residential and commercial units across six US-based client portfolios. That operational depth means your workflows land with agents who already understand the language, the pace and the expectations of the industry — no lengthy onboarding, no hand-holding from scratch.
SERVICES COVERED
Depending on the package you select, our remote team can assist with any combination of the following:
— Greeting and qualifying rental applicants
— Scheduling open houses and property viewings
— Leasing calls and new tenant onboarding
— Rent follow-up and collection calls
— Contractor and vendor management
— Work order creation and billing
— Invoice handling and back-office administration
— Day-to-day property maintenance coordination
TOOLS & SYSTEMS
Our agents are experienced with leading property management platforms including Buildium, AppFolio and Rent Manager, plus project management and communication tools such as Basecamp, Trello and Google Sheets. We adapt to your existing technology stack quickly, minimising transition time and disruption.
INFRASTRUCTURE & DATA SECURITY
We operate from a professionally managed, CCTV-monitored facility with dedicated high-speed fibre and wireless static IP connections, dynamic backup internet, a 10 kW solar system, UPS backup and a standby power generator — ensuring service continuity regardless of local outages. All agents operate under contractual confidentiality obligations, and we are prepared to sign non-disclosure agreements to protect your tenants' personally identifiable information and sensitive business data in line with applicable data protection requirements.
ENGAGEMENT MODELS
We offer both shared and dedicated agent arrangements. A shared agent suits lower-volume landlords and investors who need reliable coverage without a full-time commitment. A dedicated agent works exclusively for your account on a full-time basis, giving you consistent, deeply embedded support. The packages below map clearly to hours of service per week, so you can start at the right level and scale with confidence.
WHO THIS IS FOR
Property management companies, real estate investors, multi-unit landlords and short-term rental operators who need professional remote support without the overhead of in-house staffing. Whether you manage a small portfolio or a large multi-site operation, our team scales to match your requirements.
Simply purchase the package that matches your current volume, complete the short onboarding questionnaire and we will be in touch via order chat within one business day to confirm scope and get started.
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Compare Packages
| Feature | Starter — Shared Agent (Trial Week) | Growth — Shared Agent (4 Weeks) | Professional — Dedicated Agent (4 Weeks) |
|---|---|---|---|
| Delivery Time | 7 days | 30 days | 30 days |
| Revisions | 0 | 0 | 0 |
| Up to 8 hours of shared-agent support over 5 working days | ✓ | ✕ | ✕ |
| Leasing calls, tenant queries and rent follow-up calls | ✓ | ✕ | ✕ |
| Work order creation and basic back-office admin | ✓ | ✕ | ✕ |
| Operates within your existing CRM (Buildium, AppFolio or Rent Manager) | ✓ | ✕ | ✕ |
| Confidentiality agreement available on request | ✓ | ✕ | ✕ |
| Order-chat check-in within 1 business day of purchase | ✓ | ✕ | ✕ |
| Full 4-week shared-agent engagement (8 hours daily, 5 days weekly) | ✕ | ✓ | ✕ |
| Leasing calls, applicant qualification and tenant onboarding | ✕ | ✓ | ✕ |
| Rent collection follow-up and vendor/contractor coordination | ✕ | ✓ | ✕ |
| Work order creation, billing and invoice handling | ✕ | ✓ | ✕ |
| Operates within your existing property management stack | ✕ | ✓ | ✕ |
| Signed NDA and contractual confidentiality for tenant PII on request | ✕ | ✓ | ✕ |
| Full 4-week dedicated-agent engagement (8 hours daily, 5 days weekly) | ✕ | ✕ | ✓ |
| Agent works exclusively for your account — no shared capacity | ✕ | ✕ | ✓ |
| Full-scope support: leasing, onboarding, rent collection, vendor management, back-office admin | ✕ | ✕ | ✓ |
| 24/7 operational infrastructure with shift coverage available | ✕ | ✕ | ✓ |
| Seamless integration with Buildium, AppFolio, Rent Manager and other tools | ✕ | ✕ | ✓ |
| Signed NDA and formal data protection agreement included | ✕ | ✕ | ✓ |
Portfolio
Examples of the seller's work related to this Zinn.
Provide Property Management Virtual Assistant Services
Be Your Property Management Virtual Assistant for Landlords & PM Companies
Be Your Property Management Virtual Assistant Team
Be Your Property Management Virtual Assistant Team
Extra Information
Why Choose Me
Tools I Use
Perfect For
Frequently Asked Questions
The Starter package provides up to 8 hours of shared-agent support spread across a 5-day working week. It is designed as a trial engagement so you can evaluate the team's quality and fit before committing to a full monthly arrangement. The shared agent will also be handling other non-competing clients during this period.
A shared agent divides their working hours across two or three non-competing client accounts simultaneously — this is cost-effective for landlords with lower daily task volume. A dedicated agent works exclusively for your account for the full 8-hour shift, every working day, giving you consistent, deeply embedded support best suited to higher-volume portfolios.
All agents operate under contractual confidentiality obligations as a condition of their employment. We are prepared to sign a formal non-disclosure agreement and, where required, a data processing agreement to cover tenant personally identifiable information in line with applicable data protection legislation. Our facility is CCTV-monitored and operates on secured, dedicated network connections with whitelisted static IPs.
Our agents have hands-on experience with Buildium, AppFolio and Rent Manager. We also work with Basecamp, Trello and Google Sheets for task and project management. If your business uses a different platform, please mention it in your onboarding questionnaire and we will confirm compatibility before starting.
After purchase, please complete the onboarding questionnaire in the order. You will need to share your property management software login or agent access credentials, your preferred communication and escalation process, any scripts or call templates you use, and a brief overview of your current portfolio size and task volume. The more context you provide, the faster we can get started.
We will make contact via order chat within one business day of receiving your completed onboarding questionnaire to confirm scope and agree a start date. If you need an accelerated start, the Rush Onboarding add-on is available to bring that window down to approximately 4 hours.
Yes. Our call centre infrastructure supports 24/7 shift coverage. The standard packages cover 8-hour weekday shifts. Weekend and extended-hours coverage can be arranged — please use the Weekend Coverage add-on or discuss your specific requirements via order chat before purchase so we can confirm agent availability.
Yes, all packages are renewable. At the end of your engagement period, you can simply place a new order to continue with the same agent arrangement or upgrade to a higher tier. Clients who renew consecutively benefit from continuity with the same agent wherever possible, which reduces re-onboarding time.
Customer Reviews
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Very satisfied
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Good team and services
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