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At a Glance

Key details about this service to help you decide. Generated by Zinn Hub, not the seller.

Service Type

Monthly Subscription
Recurring monthly service with no lock-in - cancel any time and the plan stops at month end.

What Gets Tested

Phone Lines, Syncs & Workflows
Each month includes a live test run: a test call for phone lines or a test order/booking for syncs and workflows.

Change Allowance

30 min - 2 hrs/month
Small changes (hours, prices, FAQ answers) are included per plan: 30 min on Basic, 1 hr on Standard, 2 hrs on Premium.

Coverage

1 to 3 Setups
Basic and Standard cover 1 setup. Premium covers up to 3 setups, each with its own monthly test run and fix guarantee.

What You'll Receive

Formats:
Written Report
Delivery Method:
Order Manager
Notes: This month's note is on the private job-status page: what we tested, what we fixed and any changes made.

Full Description

What you get:
Things break quietly. A price changes, an app updates, a phone menu goes stale, and nobody notices until a customer does. Crom Services checks your setup every month and keeps it working, so you don't have to remember to.

Each month:
- A test run of your setup: a test call for a phone line, or a test order or booking for a sync or workflow
- A fix if anything we built broke
- Small changes within your plan's time: FAQ answers, opening hours, prices and similar
- A short plain-words note on what we checked and what we fixed
- A private job-status page for questions and updates

What it covers:
Setups we built for you, or a setup we've checked and agreed to look after. One setup on Basic and Standard, up to 3 on Premium.

What we need from you:
- Which setup or setups to look after
- Who to tell if something is down
- Changes you want, sent through the private job-status page
Your accounts and keys stay yours.

Terms:
- No lock-in. Cancel any time, and the plan stops at the end of that month
- If you buy a pack from us, the first month is included
- Unused change time doesn't roll over
- Fixed price each month. If a fix doesn't work as agreed, we fix it free within 7 days. We won't leave you with something broken that we built

Not included:
Ongoing call, hosting or app charges (these run on your own accounts unless agreed), new features, new flows or bigger changes. We quote those separately so you know the price first.

How a month runs:
- Early in the month we run the test and check the results
- If something broke, we fix it and tell you what it was
- Changes you sent in get done within your plan's time
- At the end of the month you get the short note, in plain words, with nothing to decode

If you're not sure which plan fits, start on Basic. You can move up or down any month.

 

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Compare Packages

FeatureBasicStandardPremium
Delivery Time30 days30 days30 days
Revisions111
1 setup looked after✓✓✕
Monthly test run✓✓✕
Fix if anything we built broke✓✓✓
Up to 30 minutes of small changes✓✕✕
Short monthly note✓✓✓
No lock-in, cancel any time✓✓✓
Up to 1 hour of small changes✕✓✕
Up to 3 setups looked after✕✕✓
Monthly test run on each✕✕✓
Up to 2 hours of small changes✕✕✓

Service Details

Service Type
Subscription
Zinner Type
Agency
Availability
Weekdays & Weekends
Seller's Country
Australia
Languages Accepted
English
NDA available
Yes
Project Sizes Handled
Small To Medium
Response time
Within a few hours
Years of Experience
1

Frequently Asked Questions

A private page for your plan only, for questions, updates and the monthly note. It is not a shared portal.

Yes, any time. No lock-in. The plan stops at the end of that month.

Yes. If you buy a pack from us, the first month of care is included.

Things like FAQ answers, opening hours and prices. New features or new flows are quoted separately.

No. Those run on your own accounts unless we agree otherwise.

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Zinner Policies

I Will Test Your Phone Line, Sync Or Workflow Every Month, Fix What Broke And Make Small Changes, Cancel Any Time 2 &Raquo; Zinn Hub

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