Get a dedicated, experienced live chat and email support agent handling your customer messages daily — so every enquiry is answered promptly, professionally, and on brand.
I Will Be Your Live Chat Support and Customer Care Agent
Essential live chat and email support for businesses just getting started with outsourced customer communication.
- Up to 50 customer messages handled
- Live chat and email response support
- Replies crafted in your brand voice
- Coverage across your chosen platform (Facebook, Instagram, Twitter, email)
- Daily availability noon–midnight Eastern
- Communication via order chat throughout
A fuller two-week support block for growing businesses with a steady flow of customer enquiries.
- Up to 100 customer messages handled
- Live chat and email response support
- Replies crafted in your brand voice
- Coverage across multiple platforms as needed
- Daily availability noon–midnight Eastern
- Ongoing order-chat coordination throughout the engagement
A complete 30-day customer support solution with appointment setting and a full interaction summary report.
- Up to 300 customer messages handled across the full month
- Live chat and email response support
- Appointment setting included
- Written summary report of all interactions delivered at close
- Coverage across all your active customer-facing platforms
- Dedicated daily availability noon–midnight Eastern for the full 30-day period
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Value Position
Experience Level
Message Volume
Channel Coverage
Delivery Timeline
What You'll Receive
Full Description
Your customers expect fast, friendly, human responses — and every unanswered message is a missed opportunity. Whether you run an e-commerce shop, manage a Facebook community, or simply need someone reliable to handle incoming enquiries, this service puts a seasoned customer care professional in your corner every single day.
With 12 years of frontline customer service experience and four years managing e-commerce clients across social and digital platforms, your agent brings real-world communication skills to every interaction. Based in the United Kingdom and available daily, this is not an automated bot or a generic template service — it is a real person reading, understanding, and responding to your customers with care and accuracy.
**What is included in every package:**
All tiers cover live chat handling, outgoing message and email composition on your behalf, and service across whichever social or messaging platform you use — Facebook, Instagram, Twitter, or direct email. Your agent works to represent your brand voice accurately, ensuring customers feel heard and valued at every touchpoint.
The Standard and Full packages extend the message volume significantly, and the Full package also adds appointment setting and a written summary report at the close of the period — giving you visibility into what was handled and what may need your attention.
**How it works:**
After placing your order, share your platform details, any tone-of-voice notes, and the types of enquiries you typically receive. Your agent gets to work within the delivery window, handling incoming messages and composing outgoing replies on your behalf. Any questions along the way are handled through order messaging.
**Who this is for:**
This service is ideal for small business owners, e-commerce sellers, content creators, Facebook group administrators, and entrepreneurs who are too busy to manage every customer touchpoint themselves but cannot yet afford a full-time support team. If you need someone dependable to be the friendly, professional voice responding to your audience, this is built for you.
**Why this seller:**
Nearly five years on this platform, 12 years of professional customer service experience, and daily availability make this one of the most reliable inbox management services available. Communication is handled entirely in writing through the platform — clear, documented, and professional at every step.
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Compare Packages
| Feature | Starter | Standard | Full Month |
|---|---|---|---|
| Delivery Time | 5 days | 14 days | 30 days |
| Revisions | N/A | N/A | N/A |
| Up to 50 customer messages handled | ✓ | ✕ | ✕ |
| Live chat and email response support | ✓ | ✓ | ✓ |
| Replies crafted in your brand voice | ✓ | ✓ | ✕ |
| Coverage across your chosen platform (Facebook, Instagram, Twitter, email) | ✓ | ✕ | ✕ |
| Daily availability noon–midnight Eastern | ✓ | ✓ | ✕ |
| Communication via order chat throughout | ✓ | ✕ | ✕ |
| Up to 100 customer messages handled | ✕ | ✓ | ✕ |
| Coverage across multiple platforms as needed | ✕ | ✓ | ✕ |
| Ongoing order-chat coordination throughout the engagement | ✕ | ✓ | ✕ |
| Up to 300 customer messages handled across the full month | ✕ | ✕ | ✓ |
| Appointment setting included | ✕ | ✕ | ✓ |
| Written summary report of all interactions delivered at close | ✕ | ✕ | ✓ |
| Coverage across all your active customer-facing platforms | ✕ | ✕ | ✓ |
| Dedicated daily availability noon–midnight Eastern for the full 30-day period | ✕ | ✕ | ✓ |
Portfolio
Examples of the seller's work related to this Zinn.
Be Your Live Chat Support and Customer Care Agent
Be Your Live Chat Support and Customer Care Agent
Extra Information
Why Choose Me
Perfect For
My Process
Frequently Asked Questions
One message means one customer interaction: a customer sends you a question and your agent sends one reply. That exchange counts as one message. For example, if a customer asks about your return policy and you respond — that is one message used. A back-and-forth conversation with the same customer on the same topic within the same session would typically count as one interaction. If you are unsure whether your volume fits a package, feel free to ask before ordering.
Your agent can handle messages on Facebook (pages and groups), Instagram, Twitter, and direct email. Simply let us know which platform or platforms you need covered when you place your order, and we will work within those channels.
Yes. Composing and sending emails on your behalf is included in all packages. You will need to provide access to the relevant inbox or account so messages can be sent in your name.
Your agent is available to handle messages between 12PM and 12AM Eastern Time on working days. Please note the service is not available on Christmas Day or New Year's Day. Outside of active handling hours, all communication via order messaging is monitored and responded to promptly.
No. All communication and service delivery is handled entirely in writing through order messaging, which keeps everything documented, clear, and efficient. This also means you have a full written record of everything discussed and agreed.
To begin, please share the platform you need covered, any login or access details required, notes on your tone of voice or brand guidelines, and the types of enquiries you typically receive. The more context you provide, the more accurately your agent can represent your brand from day one.
If your inbox is busier than expected, you can add the 'Extra 10 Messages' add-on at any point during your order. For ongoing high-volume needs, the Full Month package is the most cost-effective option — you can also message before ordering to discuss your typical daily volume so we can recommend the right fit.
At the end of the 30-day period, you receive a written report summarising the messages handled, the types of enquiries received, and any items that may require your direct attention or follow-up. It is designed to give you a clear picture of your customer communication over the month without you needing to review every exchange yourself.
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