Five years of ecommerce VA experience across Shopify, Etsy, WooCommerce and more — handling customer service, social media, live chat, email management and product research so you can focus on growth.
I Will Be Your Shopify & Ecommerce Virtual Assistant for Store & Customer Support
One hour of focused ecommerce VA work — ideal for a quick task, inbox triage, or a social media post batch.
- 1 hour of ecommerce VA work
- Customer service email or live chat responses
- Social media post scheduling or publishing
- Basic store admin task (e.g. order query, listing check)
- Delivery via order manager with task summary
- Covers: Shopify, Etsy, WooCommerce, Gmail, Gorgias & more
A week of part-time VA support — suited to ongoing inbox management, social media upkeep and product research.
- Up to ~12 hours of ecommerce VA work across 7 days
- Email inbox management (Gmail, Outlook, Zendesk, Gorgias, Zoho)
- Social media management & content posting across multiple platforms
- Ecommerce store management (Shopify, Wix, Etsy, WooCommerce, WordPress)
- Product research via AliExpress, Alibaba, Amazon or eBay
- Daily progress updates via order chat
Comprehensive two-week VA engagement covering the full range of ecommerce, social, customer service and admin needs.
- Up to ~25 hours of ecommerce VA work across 14 days
- Full customer service handling: email, live chat & social media enquiries
- Complete social media management across all supported platforms
- Ecommerce store operations across all supported platforms
- Product research & supplier sourcing (AliExpress, Alibaba, Amazon, eBay)
- Personal VA tasks & cold calling support included
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Key details about this service to help you decide. Generated by Zinn Hub, not the seller.
Value Position
Platform Coverage
Inbox Management
Social Media Reach
Entry Commitment
What You'll Receive
Full Description
Running an ecommerce store is relentless. Enquiries pile up, social media demands constant attention, inboxes overflow, and product research eats hours you simply do not have. This is where a dedicated ecommerce Virtual Assistant steps in — so you can focus on scaling whilst every customer interaction, every inbox, and every platform task is handled with care and professionalism.
With over five years of experience as a professional Virtual Assistant based in London, England, I specialise in supporting ecommerce store owners and online businesses. I have hands-on expertise across the platforms you already use, the inboxes your customers write into, and the social channels your audience follows.
**What I Handle**
Customer Service & Live Chat — Responding to customer enquiries promptly and professionally across email and live chat, keeping satisfaction high and response times low.
Email Inbox Management — Full inbox handling via Gmail, Outlook, Zendesk, Gorgias, Zoho, and Yahoo. I triage, respond, escalate, and organise so nothing is missed.
Ecommerce Store Management — Day-to-day store operations across Shopify, Wix, Etsy, WordPress, and WooCommerce. From order queries to listing updates, I keep your store running smoothly.
Social Media Management & Content Posting — Scheduling and posting across Facebook, Instagram, YouTube, TikTok, Pinterest, Threads, X (formerly Twitter), and LinkedIn. Consistent presence, consistent brand voice.
Product Research — Sourcing and research across AliExpress, Alibaba, Amazon, and eBay, helping you identify winning products and reliable suppliers.
Personal Virtual Assistance & Cold Calling — General admin support and outbound cold calling where needed, keeping your business operations organised and your pipeline active.
**How It Works**
Once your order is placed, share your store access details, inbox credentials (or forwarding set-up), social media login or scheduler access, and a brief on your brand tone and priorities. I get to work promptly and keep you updated throughout via the order chat. Tasks are completed accurately and on time, every time.
**Who This Is For**
Ecommerce store owners on Shopify, Etsy, WooCommerce or similar platforms who need reliable day-to-day support. Dropshippers needing customer service and product research. Entrepreneurs who want to reclaim their time without compromising on quality. Small businesses that need a professional multi-skilled VA without the overhead of a full-time hire.
**Why Choose Me**
Five years of specialist ecommerce VA experience. Based in London with fluent professional English. Familiar with the tools your business already runs on. Available to handle the breadth of tasks that actually keep an ecommerce store moving — not just one narrow slice. My goal is simple: excellent work, competitive rates, and deadlines met without chasing.
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Compare Packages
| Feature | Starter | Boost | Premium |
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
| Revisions | 1 | 2 | 3 |
| 1 hour of ecommerce VA work | ✓ | ✕ | ✕ |
| Customer service email or live chat responses | ✓ | ✕ | ✕ |
| Social media post scheduling or publishing | ✓ | ✕ | ✕ |
| Basic store admin task (e.g. order query, listing check) | ✓ | ✕ | ✕ |
| Delivery via order manager with task summary | ✓ | ✕ | ✕ |
| Covers: Shopify, Etsy, WooCommerce, Gmail, Gorgias & more | ✓ | ✕ | ✕ |
| Up to ~12 hours of ecommerce VA work across 7 days | ✕ | ✓ | ✕ |
| Email inbox management (Gmail, Outlook, Zendesk, Gorgias, Zoho) | ✕ | ✓ | ✕ |
| Social media management & content posting across multiple platforms | ✕ | ✓ | ✕ |
| Ecommerce store management (Shopify, Wix, Etsy, WooCommerce, WordPress) | ✕ | ✓ | ✕ |
| Product research via AliExpress, Alibaba, Amazon or eBay | ✕ | ✓ | ✕ |
| Daily progress updates via order chat | ✕ | ✓ | ✕ |
| Up to ~25 hours of ecommerce VA work across 14 days | ✕ | ✕ | ✓ |
| Full customer service handling: email, live chat & social media enquiries | ✕ | ✕ | ✓ |
| Complete social media management across all supported platforms | ✕ | ✕ | ✓ |
| Ecommerce store operations across all supported platforms | ✕ | ✕ | ✓ |
| Product research & supplier sourcing (AliExpress, Alibaba, Amazon, eBay) | ✕ | ✕ | ✓ |
| Personal VA tasks & cold calling support included | ✕ | ✕ | ✓ |
Portfolio
Examples of the seller's work related to this Zinn.
Be Your E-Commerce Virtual Assistant
Be Your Shopify & Ecommerce Virtual Assistant for Store & Customer Support
Extra Information
Why Choose Me
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Frequently Asked Questions
You will need to share access details relevant to your task — for example, your store admin login, email inbox credentials or a forwarding address, social media scheduler access, and a brief overview of your brand tone and priorities. The more context you provide upfront, the faster and more accurately I can get to work.
Ecommerce stores: Shopify, Wix, Etsy, WordPress, and WooCommerce. Email inboxes: Gmail, Outlook, Zendesk, Gorgias, Zoho, and Yahoo. Social media: Facebook, Instagram, YouTube, TikTok, Pinterest, Threads, X (formerly Twitter), and LinkedIn. Product research: AliExpress, Alibaba, Amazon, and eBay.
You will receive one hour of focused VA work applied to the specific task you brief me on — for example, clearing and responding to a backlog of customer emails, scheduling a batch of social media posts, or updating product listings. At the end of the order you will receive a brief summary confirming what was completed.
Yes. The packages cover the full range of services listed, so you can split the time across customer service, social media, store admin and product research as needed. Simply outline your priorities when you place the order and I will allocate the hours accordingly.
I am available 24/7. You can send messages through the order chat at any time and I will respond promptly.
Cold calling is included as part of the Premium package scope. For the Starter and Boost packages, cold calling is available as a paid add-on so you only pay for it if you need it.
Revisions cover adjustments to completed work within the original brief — for example, amending drafted email responses or rescheduling social posts. They do not cover entirely new tasks or scope changes. Revision requests should be submitted via the order chat.
All credentials and access details you share are used solely to complete your order and are handled with full confidentiality. I recommend using a temporary or limited-access login where your platform allows it, and revoking access once the order is complete if you prefer.
Customer Reviews
See what our customers say about this Zinn
Thank you so much, Shanika. I really appreciate your help every month. Always professional and easy to work with.
Fantastic job by Shanika! He has done everything very well!
Great work!
I’ve collaborated with Shanika for a while now, and they consistently impress with great work and strong attention to detail. I’m always satisfied and I highly recommend them for reliable, high-quality service.
Great work!
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