Everything you need to communicate, collaborate, and connect – without ever leaving the marketplace.
Zinn Hub isn't just a marketplace for digital services – it's a fully connected community where Zinners, Zinnectors and team members can communicate seamlessly without ever leaving the platform. Zinn Messages, our integrated communication system, includes instant chat, voice calls and video calls, making it easy to discuss projects, conduct consultations, answer pre-sales questions and build lasting professional relationships.
Whether you're a Zinner offering consultation services, a Zinnector with questions before purchasing, or a Zinner collaborating with your team, everything you need to communicate is built right in.
What's Included?
Every registered user on Zinn Hub has access to:
- Instant Messaging– Real-time text chat with message history, so you never lose track of important conversations.
- Voice Calls– Make and receive voice calls directly through the platform. Perfect for quick discussions, phone consultations, or explaining something complex.
- Video Calls– Face-to-face communication without leaving Zinn Hub. Ideal for consultations, project kickoffs, interviews, or building rapport with clients and collaborators.
All communication features are available to Zinners (sellers), Zinnectors (buyers) and any registered member of the community.
How to Access Your Messages
Your inbox lives in the Messages section of your dashboard.For Zinnectors (Buyers):
Log in, open your dashboard and go to Messages — or head straight to https://zinnhub.com/dashboard/buyer/messages/. From here you can view all your conversations, send new messages, and start voice or video calls.For Zinners (Sellers):
Open your Zinner Dashboard and click Messages, or go straight to https://zinnhub.com/dashboard/zinner/messages/. Your inbox works identically, giving you full access to chat, voice and video.
You'll also find a dedicated Calls section in your dashboard for managing your voice and video calls — Buyers at https://zinnhub.com/dashboard/buyer/calls/ and Zinners at https://zinnhub.com/dashboard/zinner/calls/.
Finding and Connecting with Anyone
Looking to reach a specific Zinner, buyer or team member? Our search feature makes it effortless.In the top left corner of the messaging interface, you'll find a search bar. Type the username of the person you want to contact, and matching results appear as you type. From the results you can click a username to start a chat, click the phone icon to start a voice call, or click the video icon to start a video call immediately.
This means you're never more than a few clicks away from connecting with anyone in the Zinn Hub community.
Starting Voice and Video Calls
There are several ways to start a call, giving you flexibility based on your situation.
From an Existing Chat:
If you're already in a conversation, you'll see phone and video icons at the top of the chat window. Click the phone icon for a voice call or the video icon for a video call. The other party receives an incoming call notification and can choose to accept.
From a New Chat:
Start a new conversation, then click the phone or video icon to call. Perfect when you want to skip the text chat and get straight to a live conversation.
From Search Results:
Search for a username, and each result shows phone and video icons next to the name. Click the right icon to call directly without starting a text chat first.
Either party can start a call at any time. There's no restriction on who begins – Zinners can call Zinnectors, Zinnectors can call Zinners, and members can call each other freely.
Full-Featured Chat & Call Management
Zinn Messages comes packed with all the features you'd expect from a professional communication platform.
- Pin Important Conversations– Keep your most important chats at the top of your inbox. Perfect for ongoing projects, key clients or frequent collaborators.
- Block Users– Block anyone with one click. Blocked users can't message you, call you, or see when you're online.
- Message History– Your complete conversation history is saved and searchable, so you can always refer back to previous discussions, agreements or shared details.
- Read Receipts– Know when your messages have been seen.
- Online Status– See who's currently online and available.
- Typing Indicators– See when someone is typing a response in real time.
- File & Image Sharing– Share documents, images and files directly within your conversations.
- Notification Controls– Manage how and when you receive notifications for new messages and calls.
- Mute Conversations– Temporarily mute notifications from specific conversations without leaving or deleting them.
Everything you need to manage your communications professionally is built right in.
Perfect for Consultations and Professional Services
If you're a Zinner offering consultations, coaching, mentoring, or any service that benefits from live communication, our built-in calling features are designed with you in mind.For Initial Consultations:
Encourage potential buyers to send you a pre-sales message or request a quick call before purchasing. This lets you understand their needs, answer questions and confirm your service is the right fit – all without exchanging personal contact details or using third-party apps.For Delivering Services:
If your Zinn involves one-to-one sessions, training or personalised advice, you can deliver the whole service through our video call feature. No need to share external meeting links, schedule outside meetings, or worry about software compatibility.For Follow-Up Support:
After delivering a service, stay connected through messaging. If a buyer has questions or needs a quick call to clarify something, you're just one click away.
Internal Communication for Teams
Zinn Messages isn't just for Zinner–Zinnector conversations. Zinners can use it to communicate with other Zinners, making it valuable for collaboration, partnerships or managing virtual teams.
Need to coordinate with a subcontractor? Have a question for another Zinner about a complementary service? Want to discuss a potential collaboration? Search for their username and start the conversation. Voice and video calls are available for these internal discussions too, making Zinn Hub a genuine hub for professional networking.
Pre-Sales Communication Made Simple
Every Zinn listing includes a Send Pre-Sales Message button, making it effortless for Zinnectors to ask questions before committing to a purchase. This builds transparency and trust between Zinners and buyers.
When a buyer clicks the pre-sales button on your Zinn page, a new chat opens with you as the recipient. From there, either party can escalate to a voice or video call if the conversation warrants it.
Encouraging pre-sales communication is particularly valuable for complex services, custom work or high-value Zinns, where buyers may have specific requirements or concerns they want to discuss first.
Tips for Getting the Most from Communication Features
- Respond Promptly– Quick responses build trust and increase the chance of turning enquiries into sales.
- Use Video for Complex Discussions– If a text conversation is getting complicated, suggest a quick video call. Five minutes face-to-face can replace dozens of messages.
- Pin Your VIP Clients– Keep your most important conversations easily accessible.
- Keep It Professional– All communication happens within Zinn Hub, creating a record that protects both parties and keeps everything in one place.
- Mention Availability– If you offer consultations, let buyers know in your Zinn description that they can message you or request a call before purchasing.
- Search Before Messaging– If you know someone's username, the search feature is the fastest way to connect.
Summary
Zinn Messages brings together instant messaging, voice calls and video calls in one seamless platform. Whether you're discussing a potential project, delivering a consultation, collaborating with fellow Zinners, or simply answering a pre-sales question, you have all the tools you need without leaving the marketplace.
Access your inbox from the Messages section of your dashboard — Zinnectors at https://zinnhub.com/dashboard/buyer/messages/ and Zinners at https://zinnhub.com/dashboard/zinner/messages/. Use the search bar to find anyone by username, and start communicating via chat, voice or video with just one click.
Stay connected. Build relationships. Grow your business – all within Zinn Hub.
