A Guide for Zinners (Sellers)
Quality Assurance on Zinn Hub
As a seller on Zinn Hub, you are part of a marketplace that takes quality seriously. Our Quality Assurance programme exists to protect both buyers and sellers by ensuring that everyone on the platform meets a high standard of professionalism, identity verification, and service quality.
This article explains what Quality Assurance verification is, when it can happen, what you will need to provide, and what it means for your account.When Can I Be Selected for Verification?
At any time. Quality Assurance checks can be initiated at any stage of your time on Zinn Hub. This includes when you first join, after your first sale, periodically as part of routine monitoring, or at any point our team determines a review is appropriate. The specific triggers and criteria we use to select sellers for review are confidential and are not disclosed.
What Will I Be Asked to Provide?
When a Quality Assurance check is initiated on your account, you will receive an email with a unique reference number, a deadline, and a link to your verification page. The verification page will list the specific items our team requires from you. These may include, but are not limited to:
- Government-issued photo identification
- Proof of address
- Portfolio or past work samples relevant to your listed services
- Professional qualifications or certifications
- Business registration documents
- Links to professional profiles or social media accounts
- Other evidence as determined by our compliance team
How Does the Process Work?
- Notification:You will receive an email telling you that a QA check has been initiated, along with your reference number and deadline.
- Submit evidence:Log in and visit your verification page. For each item, you can upload files (images, PDFs, documents), submit URLs, or provide text responses depending on what is required.
- AI screening:Submissions are automatically screened by our AI system for quality and relevance. You will see instant feedback after each upload.
- Admin review:Our team reviews each submission. Items are either accepted or rejected with a reason. If rejected, you can resubmit.
- Outcome:Once all items are accepted, your Verified badge is granted and any account restrictions are lifted. If the deadline passes without completion, your account will be restricted.
What Happens to My Account During a Review?
While a QA check is active on your account, the following may apply:
- Your payouts may be placed on hold until the review is complete
- You may be temporarily unable to create or edit Zinn listings
- If you were referred by an ambassador, their referral fee is held until you pass
- Existing orders you are working on are not affected and should be completed as normal
What Happens If I Do Not Complete Verification?
If you do not submit all required evidence by the deadline, or if your submissions do not meet our requirements:
- Your Zinn listings will be hidden from the marketplace
- Your account will be locked from creating or editing listings
- Your payouts will remain on hold
- If you joined through an ambassador referral, their referral fee will be permanently removed
The Verified Badge
Successfully completing Quality Assurance verification earns you the Verified badge, which is displayed on your profile and all your Zinn listings. This badge signals to buyers that you have been independently verified by Zinn Hub and significantly increases buyer confidence in your services.
Tips for a Smooth Verification
- Respond promptly when you receive a QA notification — do not wait until the deadline
- Ensure uploaded images and scans are clear and legible
- Provide documents that match the name on your Zinn Hub account
- If an item is rejected, read the reason carefully and resubmit with the correct evidence
- If you are unsure what is required, contact office@zinnhub.comfor guidance
office@
or visit
