Understand what each order status means and what action (if any) is needed.
For Buyers
Awaiting Requirements
Meaning:You've paid, but haven't submitted your requirements yet.
Action:Go to the order and submit your requirements to start the project.
Processing / In Progress
Meaning:Your Zinner is working on your order.
Action:Wait for delivery. Check order chat for any questions or updates.
On Hold
Meaning:The order is paused, possibly due to payment issue or pending clarification.
Action:Check for messages or contact support if unsure.
Delivered / Awaiting Acceptance
Meaning:The Zinner has submitted their work. It's waiting for your review.
Action:Review the delivery and either accept or request revisions.
Completed
Meaning:You've accepted the delivery. The order is finished.
Action:Leave a review! Download all files you need.
Cancelled
Meaning:The order was cancelled before completion.
Action:Check if a refund is being processed.
Refunded
Meaning:Your payment has been or is being refunded.
Action:Wait for funds to return to your payment method.
For Zinners
New Order / Awaiting Requirements
Meaning:Someone purchased your Zinn but hasn't submitted requirements.
Action:Wait. You may send a friendly message prompting them to submit requirements.
Requirements Received / Processing
Meaning:The buyer has submitted requirements. Time to work!
Action:Review requirements and complete the order by the deadline.
Delivered
Meaning:You've submitted final delivery. Waiting on the buyer.
Action:Wait for acceptance. Follow up if no response after a day or two.
Completed
Meaning:Buyer accepted. Order is done!
Action:Earnings will be released. Celebrate!
Revision Requested
Meaning:Buyer wants changes to the delivery.
Action:Review their feedback, make revisions, re-deliver.
Cancelled
Meaning:Order was cancelled.
Action:Check reason. Reach out to support if there's an issue.
Disputed
Meaning:There's a disagreement being reviewed.
Action:Provide any requested information to support.
