Your profile, password and security settings apply across your whole Zinn Hub account, whichever role you're in — and you manage them all from the Account & Security section of your dashboard.
Accessing Your Account Settings
Account & Securitysection of your dashboard. These settings apply across your whole Zinn Hub account, whichever role you're in. Open your dashboard hub at
https://zinnhub.com/dashboard/and click
Account & Security, or go straight there for your role:
- Buyers: https://zinnhub.com/dashboard/buyer/account-security/
- Zinners: https://zinnhub.com/dashboard/zinner/account-security/
- Ambassadors: https://zinnhub.com/dashboard/ambassador/account-security/
Your Profile
In the Profile section you can set:
- Display name— the name shown to others across Zinn Hub
- First and last name— used on your account and receipts
- Email address— your primary contact email (changing this also changes the email you log in with)
- Bio— a short description of you or your business
Make your changes and click
Save profile.
Your Profile Photo
Upload a photo or logo in the Profile photo section. It shows as your avatar across Zinn Hub anywhere you haven't set another picture — your storefront, listings, reviews, messages and comments. You can upload a JPG, PNG, GIF or WebP up to 2 MB, and use
Removeto clear it at any time.
Changing Your Email
- Open Account & Security
- Update your email address in the Profile section
- Verify the new email if prompted
- Click Save profile
Important:your email is also your login email, so make sure you can access the new address before you change it.
Changing Your Password
- Open Account & Security
- Find the Password section
- Enter your current password
- Enter your new password (twice)
- Save your changes
Password tips:
- Use at least 12 characters
- Mix uppercase, lowercase, numbers and symbols
- Don't reuse passwords from other sites
- Consider using a password manager
Two-Factor Authentication (2FA)
Two-factor authentication adds a second layer of security to your account. With it switched on, signing in needs both your password (or magic link)
anda one-time code from your authenticator app.
How to turn on 2FA:
- Open Account & Security and find the Two-factor authentication section
- On your phone, open an authenticator app (such as Google Authenticator, Microsoft Authenticator or Authy) and scan the QR code shown — or enter the setup key manually
- Enter the 6-digit code from your app to confirm
- Save your backup codes somewhere safe — you'll be shown 10 one-time codes, and this is the only time they are displayed
When you sign in:once 2FA is on, every sign-in — by password or by magic link — asks for a current code from your authenticator app.
Backup codes:you receive 10 single-use backup codes. Each works once, as a stand-in for your app code if you can't reach your phone. You can issue a fresh set any time with
Regenerate backup codes, which replaces your old set.
Turning it off:use
Turn off 2FAin the same section whenever you want to switch it back off.
If you get locked out:if you lose access to both your authenticator app and your backup codes, contact our support team. For your security, our team can only switch 2FA off for you so you can sign back in — they can never see your codes. Once it's off, you can sign in with just your password or a magic link and set 2FA up again whenever you like.
Billing Address
Your billing address lives in Account & Security too. It's used on the checkout page by default and appears on your receipts, so keeping it up to date matters for:
- Invoice accuracy
- Tax records
- Order records
Use
Edit Billing addressto update it at any time.
Your Public Profile (Zinners)
The Profile section above sets your account-level details and avatar. To manage your fuller public storefront — skills and expertise, portfolio, social links and store branding — head to
My Storein your Zinner dashboard.
Notification Preferences
You can review your order updates, messages, marketing communications and platform announcements in the
Notificationssection of your dashboard.
Deleting Your Account
If you need to delete your account:
- Make sure all orders are completed
- Spend or withdraw any remaining Zinn Wallet balance or pending earnings (Zinners)
- Download any data you need to keep
- Open a support ticket from the Supportsection of your dashboard to request deletion
Note:account deletion may not remove all historical data, due to legal and business requirements.
Keep your account information up to date and secure.
