Understanding how delivery timeframes work on Zinn Hub.
How Delivery Times Are Set
Each Zinn has a
delivery timeset by the Zinner — the number of days they need to complete the order.
Example:A Zinn with "3-day delivery" means the Zinner commits to delivering within 3 days.
When the Countdown Starts
Important:The delivery countdown does NOT start at purchase. It starts when:
✅ Payment is complete
✅
ANDthe buyer has submitted requirements
If a buyer takes 2 days to submit requirements on a 3-day delivery Zinn, the Zinner has 3 days from requirement submission — not from purchase.
Calculating the Deadline
Formula:
Deadline = Requirements Submitted Date + Delivery Days
Example:
- Zinn delivery time: 5 days
- Order placed: Monday
- Requirements submitted: Wednesday
- Deadline: The following Monday (5 days from Wednesday)
Add-On Delivery Extensions
Some add-ons extend delivery time:
- "Extra revisions (+1 day)"
- "Additional features (+2 days)"
These are added to the base delivery time.
Some add-ons reduce delivery time:
- "Express 24-hour delivery (-2 days)"
Meeting Deadlines (For Zinners)
Why Deadlines Matter
- Late deliveries hurt your reputation
- Buyers may request cancellation
- Your ratings can be affected
- It impacts buyer trust
Tips for Meeting Deadlines
- Set realistic delivery times
- Account for revisions
- Track all your orders
- Communicate early if issues arise
- Don't over-commit
If You Can't Meet a Deadline
- Message the buyer BEFORE the deadline
- Explain the situation honestly
- Propose a new timeline
- Get their agreement
Example:
"Hi! I wanted to give you an update on your order. I've made great progress but need an extra day to ensure quality. Would you be okay extending the deadline to [date]? I want to make sure you get the best result."
Deadline Extensions
Buyer-Approved Extensions
If both parties agree, the deadline can be extended through communication.
System Extensions
Some situations may allow system-level extensions (e.g., buyer requested changes that require more time).
Late Deliveries
If a Zinner delivers late:
- Buyers may be entitled to cancellation
- It affects the Zinner's performance metrics
- Reviews may mention the delay
- Repeated lateness can impact account standing
For Buyers: What If Delivery Is Late?
- Check order chat for any messages
- Send a polite inquiry to the Zinner
- Wait a reasonable time for response
- If no response and significantly late, contact support
