Frequently Asked Questions

A Zinner is our platform name for a seller or freelancer. If you are providing services on Zinn Hub and selling via our marketplace, then you are known as a Zinner.

You can view more information on our very low commission rates on our become a Zinner page. The first $500 in sales is completely commission-free, and rates reduce further the more you sell. You can also view our full pricing page for a complete breakdown.

There are major advantages to selling on Zinn Hub compared to other platforms. You can read more about them here or visit our Sell Services page for a full overview of what makes us different.

You can sell virtually any professional service on Zinn Hub! This includes digital deliverables like designs, documents, code, videos, and content. Live video and audio call services like coaching, consulting, tutoring, mentoring, personal training, and language lessons delivered via our built-in Zinn Calls system. And ongoing work delivered through the order system with regular updates and collaboration.

Popular categories include digital marketing, SEO, backlink building, web development, graphic design, writing and content, AI and machine learning, automation, fitness and personal training, nutrition and wellness, life coaching, career counselling, language lessons, online tutoring, modelling and acting, gaming services, brand promotion, brand modelling, and creative hobbies.

Services can be structured with up to 4 packages per listing, subscription pricing for recurring services, and extras and add-ons for upselling. Providing your services are not illegal and not indecent, you are welcome to sell them here. Browse our categories to see the full range or visit Sell Services for a complete overview.

Yes, to enhance your selling experience, we offer a range of Zinner memberships including Pro at $25/month and Business at $50/month, both with flat-rate commission and increased Zinn limits. You can see full details on our Memberships page.

Zinn Hub provides three dedicated step-by-step wizards that guide you through everything you need to start selling. Setting up is as simple as completing three wizards in order:

1. My Store Wizard — Build your branded public storefront with your store name, description, banner, icon, social media links, policies, and SEO settings. 7 steps, auto-saves as you go.
2. Payment Setup Wizard — Configure how buyers pay you at checkout and how you receive your earnings. Choose platform payments, connect your own Stripe and PayPal, and set your preferred payout method. 6 steps.
3. Zinn Creation Wizard V2 — Create professional service listings with AI quality checks, structured packages (up to 4 per Zinn), portfolio and samples showcasing, auto-generated comparison tables, Subscribe and Save subscription pricing, and more. 11 steps with auto-save.

All three wizards auto-save your progress so you can complete them at your own pace over multiple sessions. You can also return to any wizard at any time to edit your settings. You also have access to the Custom Offers tool for sending personalised private quotes to specific clients.

The Payment Setup Wizard is a 6-step guided tool that lets you configure how buyers pay you at checkout and how you receive your earnings. It is accessed from your Zinner Dashboard.

In the wizard you can:

• Choose your PayPal mode — Use Zinn Hub's PayPal (platform) or connect your own PayPal account for direct instant payments
• Choose your Stripe mode — Use Zinn Hub's Stripe (platform) or connect your own Stripe account via Stripe Connect for direct instant payments
• Set your payout preferences — Choose your preferred payout method and country for platform earnings
• Set a backup payout method — In case your primary method is unavailable
• Preview your setup — See a summary of how payments will work for your Zinns

Cryptocurrency payments are always enabled automatically for every seller — no setup required. You can also view your earnings and payout history in the My Payouts section of your dashboard.

Yes! Through the Payment Setup Wizard you can connect your own Stripe and/or PayPal accounts. When a buyer purchases your Zinn using your connected account, the payment goes directly to you instantly at checkout (minus the platform commission). There is no waiting period.

You can mix and match however you like:

• Your own PayPal + Zinn Hub's Stripe — PayPal orders pay you directly, card orders go through the platform
• Your own Stripe + Zinn Hub's PayPal — Card orders pay you directly, PayPal orders go through the platform
• Both your own — All card and PayPal orders pay you directly and instantly
• Neither connected — All orders go through the platform with weekly Friday payouts

Cryptocurrency always goes through the platform regardless of your other settings.

When you connect your own accounts, KYC identity verification is handled by Stripe and PayPal directly. This means your accounts are fully verified and monitored by these globally regulated financial providers, giving buyers confidence that they are paying a verified seller. If you have an advanced PayPal account, buyers can also pay by card through your PayPal.

There are two types of payment on Zinn Hub, and your Zinn listings and store page clearly show buyers which types you accept:

Direct Payments — You have connected your own Stripe and/or PayPal account through the Payment Setup Wizard. When a buyer pays using one of your connected methods, the funds (minus platform commission) go directly into your account instantly at checkout. These are labelled on your listings with a green checkmark. Direct payments are protected by the payment provider's policies (Stripe or PayPal buyer protection) and Zinn Hub is also available to help resolve any issues.

Platform Payments — The payment is processed through Zinn Hub's accounts. Your earnings are held securely and paid out to your preferred payout method every Friday (minimum $50 threshold). Only completed orders where the buyer has accepted delivery are included in the payout — orders still in progress roll over to the next cycle. These are labelled on your listings with a blue shield. Platform payments provide an additional layer of buyer protection because Zinn Hub holds the funds until completion.

Cryptocurrency is always a platform payment for every seller. Crypto payouts follow the same Friday schedule.

Both types are clearly displayed on your Zinn product pages, your store page, and in the marketplace filters so buyers always know what to expect before purchasing.

No — you do not need to connect a Stripe or PayPal account to start selling. All sellers accept platform payments by default, which means buyers can pay through Zinn Hub's payment processing and your earnings are paid out to your preferred payout method every Friday.

Cryptocurrency payments are also always enabled for every seller automatically.

However, connecting your own Stripe and/or PayPal account through the Payment Setup Wizard unlocks direct instant payments at checkout and gives buyers more ways to pay. Here is what changes based on your setup:

• No accounts connected — Buyers pay via Zinn Hub's processing or crypto. You receive weekly Friday payouts to your chosen method
• Stripe connected — Buyers can pay by debit/credit card directly to you with instant payouts
• PayPal connected — Buyers can pay via PayPal directly to you with instant payouts. Advanced PayPal accounts also accept card payments
• Both connected — Buyers get the full range of direct payment options at checkout

We recommend connecting at least one payment account to give your customers the widest range of payment options and maximise your sales potential. You can configure everything in the Payment Setup Wizard from your Zinner Dashboard.

It depends on the payment type:

Direct Payments (your own Stripe/PayPal): Payment is instant! When a buyer purchases your service through your connected account, you receive the funds (minus platform commission) directly into your account immediately at the point of sale. There is no waiting period, no holding of funds, and no need to request a withdrawal.

Platform Payments (Zinn Hub's processing): Your earnings are paid out automatically every Friday with a minimum threshold of $50. Only completed orders where the buyer has accepted delivery are included. Orders still in progress roll over to the next payout cycle. You choose your preferred payout method in the Payment Setup Wizard.

This is still a major difference from platforms like Fiverr and Upwork which hold your earnings for days or weeks before releasing them — and with Zinn Hub you have the option to get paid instantly by connecting your own accounts.

For direct payments through your own connected Stripe or PayPal account, funds go straight to that account instantly at checkout. No payout method selection needed.

For platform payments, you choose your preferred payout method in the Payment Setup Wizard. It does not matter what method the buyer used to pay — you always receive your earnings via your chosen payout method. Available options are:

• PayPal — Payout to your PayPal email address
• Cryptocurrency — Payout to your crypto wallet (USDT on TRC20 or BEP20, USDC on Solana or Polygon)
• Bank Transfer (UK) — Sort code and account number for UK-based sellers
• SEPA Bank Transfer (Europe) — IBAN and BIC for European sellers
• Bank Wire (USA) — Routing and account number for US-based sellers
• Payoneer — Payout to your Payoneer account (available worldwide)

You can also set a backup payout method in case your primary method is temporarily unavailable. Bank transfer options are determined by the country you select in the wizard.

Zinn Hub does not charge any payout fee.

However, our payment processors (Stripe, PayPal, or our crypto payment provider) may charge their own processing fees for accepting the payment. These processor fees are deducted from your payout automatically and are not a Zinn Hub fee. You can view the fee structures directly with Stripe and PayPal.

As the merchant of record, you are fully responsible for all chargebacks and payment disputes. This includes:

• The full chargeback amount
• Any chargeback fees imposed by payment processors (Stripe/PayPal)
• Zinn Hub's platform commission from the original transaction

Chargebacks may be deducted from your pending payouts or future earnings. Excessive chargebacks can result in account suspension or termination. We strongly recommend delivering quality work as described, communicating clearly with buyers, and keeping all conversations on the platform to protect yourself. For full details please review our Terms and Conditions.

No. Due to the irreversible nature of blockchain transactions, all cryptocurrency payments are final. There are no chargebacks possible on crypto transactions.

Refunds for cryptocurrency orders are only considered in exceptional circumstances:

• Complete non-delivery of the service
• The Zinner is entirely unresponsive

If a refund is approved but the payout has already been made to you, you are responsible for issuing the refund directly to the buyer. For full details please review our Terms and Conditions.

You can reach us in several ways:

• Help Centre — Live chat support and support tickets at help.zinnhub.com
• Telegram Support — One-to-one help at @ZinnDigital
• Email — [email protected]
• Contact Form — zinnhub.com/contact-us/
• Zinn Concierge — Free project guidance from our CEO Neil at zinnhub.com/zinn-concierge/

We always respond as fast as we can. Zinn Hub are here to help, so do feel free to reach out if needed!

Yes! Every Zinner gets their own fully branded storefront with a unique URL in the format zinnhub.com/store/your-store-name that you can share on social media, in email signatures, on your own website, or anywhere you promote your freelance services.

Your storefront is set up using the My Store wizard inside your Zinner Dashboard. It walks you through 7 steps to configure your store name and description, upload your banner and icon, add your social media profiles, set your store policies, and configure SEO settings. Everything auto-saves as you go.

Adding your social profiles on your store page allows potential buyers to learn more about you before ordering, which helps build trust and increases sales.

Your public storefront is set up and managed through the My Store wizard in your Zinner Dashboard. Click My Store in the left-hand navigation menu to access it.

The wizard has 7 steps:

1. Profile — Your name and languages spoken
2. Store Info — Store name, description, and your unique store URL
3. Contact & Location — Phone, address, opening hours, and vacation mode
4. Store Design — Upload your store banner (1200x300px) and store icon
5. Social Media — Add links to all your social profiles
6. Policies — Set your store privacy, terms, and refund policies
7. SEO & Visibility — SEO title, meta description, and Google Analytics

The wizard auto-saves at every step and can be edited at any time after initial setup.

Zinns (service listings) are created using the Zinn Creation Wizard V2 at zinnhub.com/zinn-wizard/ or via the Add Zinn link at the top of your Zinner Dashboard. You can also click the wizard icon next to any existing Zinn in your Zinns List to edit it using the wizard.

The V2 wizard guides you through 11 steps:

1. Basics — Title, category, tags, and product type
2. Description — Short and full service descriptions
3. Packages & Pricing — Up to 4 structured packages with pricing, delivery times, revisions, and features. Plus Subscribe & Save subscription pricing and optional extras and add-ons
4. Comparison Table — Auto-generated package comparison table
5. Media — Featured image and gallery
6. Portfolio & Samples — Showcase past work with images, YouTube/Vimeo videos, and links. Add sample URLs to Google Drive, live websites, or other evidence of expertise
7. Service Details — Availability, languages accepted, revisions, response time, and other searchable attributes
8. Delivery & Requirements — Delivery method (including live video session via Zinn Calls), delivery formats, delivery notes, and buyer requirement questions
9. Custom Info Fields — Additional custom information to display on your listing
10. FAQs — Frequently asked questions specific to your service
11. Final Touches & AI Quality Check — Review everything and run the AI Quality Check which scores your listing out of 100 and provides specific feedback on strengths, issues, and improvements. A minimum score of 80 is required to publish

The wizard auto-saves at every step so you can complete it over multiple sessions. Existing V1 Zinns can be opened in the V2 wizard and all content is pulled in automatically.

Yes! Zinn Hub has built-in video and audio calling through its messaging system, plus Zinn Calls — a smart call scheduling system designed for services delivered via live sessions such as coaching, consulting, tutoring, mentoring, personal training, and language lessons.

Zinn Calls includes:

• Smart scheduling — Set your available hours on the My Calls page and buyers only see time slots when you are free, in 30-minute increments
• Automatic timezone conversion — Both parties always see times in their own timezone
• Double-booking prevention — The system automatically prevents scheduling conflicts
• Quick Pick — Shows the next 3 available time slots for fast booking
• Series and recurring calls — Schedule 2 to 12 sessions, enter a custom number, or select ongoing for open-ended coaching
• Automated reminders — Email reminders at 24 hours, 1 hour, and 5 minutes before each call
• Full call history — Track all upcoming, completed, cancelled, and missed calls on the My Calls page

No Zoom, no external apps, no downloads — everything works directly in your browser. To enable it, set your delivery method to Via Live Video Session on Zinn Hub in the Zinn Creation Wizard and configure your availability on the My Calls page. It also works on Custom Offers. Zinn Calls is completely free and included with every Zinn Hub account. Learn more about Zinn Calls.

Yes! The Custom Offers system at zinnhub.com/custom-offers/ (also accessible via your Zinner Dashboard) lets you create and send personalised private quotes directly to specific clients.

Unlike your public Zinns which anyone can browse and buy, a Custom Offer is a tailored proposal for one individual with custom pricing, a detailed description, service requirements the buyer must complete before you start work, and a direct checkout link. Only the recipient can accept it. You can also:

• Save offer and requirement templates for services you quote regularly — templates are permanent and never expire
• Receive and respond to incoming quote requests from buyers on your Zinns
• Send one-time or subscription-based custom offers for recurring work
• Copy a ready-made chat message to share the offer link directly via WhatsApp, Telegram, or email
• Add service requirements — questions your buyer must answer after purchasing so you have everything you need to start

Custom Offers expire after 28 days by default. Save any offer you send regularly as a template to reuse it instantly.

Getting started on Zinn Hub is quick and straightforward:

1. Register — Sign up at zinnhub.com/zinner-registration/
2. Auto-approved — Your Zinner account is approved automatically and a free membership is applied immediately
3. Set up your store — Use the My Store wizard in your dashboard to build your branded storefront
4. Configure your payments — Use the Payment Setup Wizard to choose how you get paid and optionally connect your own Stripe/PayPal
5. Create your first Zinn — Use the Zinn Creation Wizard to list your first service
6. First Zinn review — When you submit your first Zinn, our team reviews your account and listing. This normally takes a few hours but can take up to 24 hours. If we need any additional information we will email you at your registered email address
7. Start selling! — Once your first Zinn is approved it goes live on the marketplace

All three wizards guide you step by step with auto-saving, so the entire setup process is simple and stress-free. You can find more information about selling on Zinn Hub at zinnhub.com/sell-services/.

Yes! You can start selling on Zinn Hub completely free. We take a simple commission per sale — and the first $500 in sales is commission-free. There is no need to invest any money upfront. Just your time!

On our free plan you can add up to 10 Zinns. If you want to add more you will need to upgrade your membership — Pro allows up to 25 Zinns and Business allows unlimited Zinns. You can see the current memberships at zinnhub.com/packages/.

Buyers can send you a pre-sales message before ordering and you can reply directly. Once an order has been placed, you will have a dedicated order chat open for the duration of the project.

Built-in voice and video calls are also available inside the messaging system at no extra cost — no software download required for either party.

Yes, we can suspend your selling account if there is a reason to do so. This could be for continuous late delivery, poor quality work, a large number of negative reviews, excessive chargebacks, or policy violations.

We will always talk to you before we suspend your account, unless something very serious occurs — in which case we may suspend first and discuss after.

You will be notified in your Zinner Dashboard under Service Orders, as well as receiving an email with the order details. The order chat opens immediately and the buyer's requirement answers are available for you to review before starting work.

If a buyer is unresponsive, that is not your fault. You can reach out to us to extend the delivery date, or if excessive time has passed, we can close the order off for you. If there is no reason not to do the work, then you must deliver the order to the best of your ability.

Yes, you can list each Zinn in up to 3 relevant categories. Do not list your Zinns in categories that are not relevant — listings placed in irrelevant categories may be removed. You can also add tags for further exposure, just keep them highly relevant to your service.

Once you have registered as a Zinner you are auto-approved with a free membership applied immediately. Everything is managed from your Zinner Dashboard. Your dashboard gives you access to three wizards and a custom offers tool:

• My Store wizard — Set up your public storefront, branding, social links, policies, and SEO
• Payment Setup Wizard — Configure how buyers pay you at checkout and how you receive your earnings
• Zinn Creation Wizard — Create and manage your service listings
• Custom Offers — Send personalised private quotes to specific clients

We recommend completing them in that order: Store → Payments → Zinns. This ensures your storefront is live and your payment preferences are set before your first listing goes live. When you submit your first Zinn, our team will review your account and listing before it goes live — this normally takes a few hours but can take up to 24 hours.

AI Search Insights is an analytics dashboard available to all Zinners inside the Zinner Dashboard under Tools → AI Search Insights. It shows you exactly how buyers find your services through AI Search and AI Filters.

Overview Section:

• Total AI search clicks on your Zinns
• Purchases made from those clicks
• Click-to-purchase conversion rate
• Unique search terms that led to your Zinns
• Total listed Zinns
• Breakdown of header search vs AI filters clicks

Detailed Analytics:

• Search Terms Leading to Your Zinns — The exact search queries buyers typed before clicking on your listings
• Zinns Needing Attention — Zinns getting clicks but zero purchases, meaning you should review the title, description, pricing, or images
• Searches You Are Missing — Popular searches where none of your Zinns were clicked, showing demand you could fill with new listings
• Trending Searches — The most popular search terms across the entire marketplace from the last 7 days
• Top Converting Searches — Search terms that are turning into actual purchases across the marketplace
• Opportunity Gaps — High-volume searches with zero purchases from anyone, representing unmet demand you could be the first to fill

Use the time period selector to view data for the Last 7 Days, Last 30 Days, or Last 90 Days. Data updates continuously with cached data refreshing every 10–15 minutes. AI Search Insights only tracks activity from AI Search and AI Filters — it does not include normal browsing or direct links.

You are the merchant of record at all times. We simply charge a platform handling fee and all sales are direct between yourself and the buyer. The merchant of record is the person responsible for reporting any taxes due on the sale.

All sellers are responsible for their own taxes, including any local taxes relevant to you — including personal taxes, VAT, European taxes, or local regional sales taxes.

We allow you to export your sales data from inside your dashboard to assist with your personal and business accounting. When adding prices for your Zinns, you should ensure that you put all prices as fully inclusive of any applicable taxes.

All prices on Zinn Hub are listed in USD. If a buyer pays via PayPal or Stripe, they may be offered the option to pay in their local currency equivalent at checkout.

Keep your prices as competitive as you can to ensure more sales. Most new sellers start with lower prices to build reviews and reputation, then increase them over time. You should enter all prices inclusive of any taxes that are or could be applicable to you.

Yes! Zinn Hub gives you full flexibility in how you sell your services:

• One-off services — Standard fixed-price Zinns
• Service packages — Multiple tiers such as Basic, Standard, and Premium using Zinn Extras
• Subscription services — Recurring monthly services for retainer clients
• Custom quotes — Send bespoke offers via the Custom Offers system

We also have built-in video support for your service listings so you can showcase your work and introduce yourself to potential clients. You have complete freedom to structure your services in whatever way works best for you and your clients.

Yes! Vacation Mode lets you temporarily pause your store when you need a break, are going on holiday, or are otherwise unavailable. While active, your Zinns won't be available for purchase so you won't receive new orders. Any existing orders in progress continue as normal.

Vacation Mode is found in Step 3 of the My Store wizard inside your Zinner Dashboard. You can activate and deactivate it at any time and add a custom message to show visitors while your store is paused.

Yes! We actively promote Zinners and their services across multiple channels:

• Marketplace SEO — We invest heavily in search engine optimisation so your Zinns appear in Google search results
• Social media promotion — We promote services and sellers across our social media channels
• Featured listings — Category placements and featured spots within the marketplace
• Ongoing platform marketing — Paid advertising and digital marketing campaigns to bring buyers to the platform

When you list your Zinns, you benefit from all of our traffic and visibility. We want you to succeed — because when you do, we do too!

If you think you won't be able to deliver on time, contact the buyer as soon as possible to discuss an extended deadline. Communication is key — most buyers are understanding if you keep them informed. If you both agree, you can request a deadline extension through your dashboard.

Repeated late deliveries without communication may affect your seller rating and could eventually lead to account suspension. If you know you're going to be unavailable for a period, use Vacation Mode to pause new orders before they come in.

Yes! We offer a completely free migration service for sellers moving to Zinn Hub from other platforms including Fiverr, PeoplePerHour, Upwork, Freelancer.com, Legiit, SEOClerks, Guru, and more.

Our team will recreate your full service listings including titles, descriptions, pricing tiers, packages, add-ons, and reviews within 48 hours. You can also choose to import reviews only if you have already set up your Zinns manually.

Visit zinnhub.com/migrate/ to request your free migration. You will need to have your Zinner account set up before submitting a request.

Yes! Zinn Hub runs regular competitions with cash and crypto prizes for Zinners. Prizes can be worth up to $1,000. Visit zinnhub.com/competitions/ to see current and upcoming competitions and find out how to enter.

Yes! We have a dedicated Freelancer Resources section with free tools to help you plan and grow your income, including:

• Freelancer Income Calculator — Work out your potential earnings based on your rates and hours
• Freelancer Earnings Planner — Plan your income targets and track your progress toward them

All tools are completely free to use.

Yes! We have three Telegram channels for different purposes:

• Community Chat — Open group chat for Zinners, Zinnectors, and digital marketing professionals. Free to join, no approval needed. Ask questions, share tips, and connect with others
• Announcements Channel — Read-only broadcast channel for platform updates, new features, competition announcements, and company news
• Support — Private one-to-one channel for account help, payment questions, and issues requiring a personal response

You can see all our Telegram channels and links in one place at zinnhub.com/telegram.

We believe Zinn Hub offers significant advantages over other freelance platforms for both sellers and buyers:

• Instant payments — Connect your own Stripe/PayPal and receive money at the point of sale, not days or weeks later like on Fiverr or Upwork
• Lower commissions — 0% on your first $500, tiered rates after that, and flat rates available with membership
• Every seller vetted — All Zinners are reviewed and approved before listing, keeping quality high
• Your own branded storefront — A unique URL and full branding tools so you build your own brand, not theirs
• Three dedicated seller wizards — My Store wizard, Payment Setup Wizard, and Zinn Creation Wizard V2 with AI quality checks
• Built-in video and audio call scheduling — Deliver coaching, consulting, tutoring, and live sessions directly on the platform via Zinn Calls with no external apps needed
• Flexible payment options — Use platform payments, your own accounts, or a mix of both
• Crypto payments on every listing — No other major marketplace offers this by default
• Multiple payout methods — PayPal, crypto, bank transfer (UK/EU/US), and Payoneer
• Free Concierge service — Personal project guidance from our CEO at no cost

You can compare us directly with other platforms at zinnhub.com/compare/, explore alternatives at zinnhub.com/alternatives/, or see why other freelancers have switched to us at zinnhub.com/switch-from/.

Yes — we offer a completely free migration service. If you already sell on Fiverr, PeoplePerHour, Upwork, Freelancer.com, Legiit, SEOClerks, Guru, or any other freelance marketplace, we will import your services directly into Zinn Hub within 48 hours.

There are two options depending on what you need:

• Full Migration — We recreate your entire service listing including title, description, pricing tiers, packages, add-ons, and all your reviews.
• Reviews Only — If you have already created your Zinns manually and just want your reputation transferred across, we will import just your reviews and ratings and attach them to your existing listings.

Both options are completely free. You will need to have your Zinner account set up before requesting a migration. Note that images with watermarks from other platforms cannot be imported, but you can supply fresh images with your request or have listings saved as drafts to add images later.

Visit zinnhub.com/migrate to request your free migration.

Yes — there are two ways to bring your existing reviews into Zinn Hub:

• Free migration service — Request a Reviews Only import at zinnhub.com/migrate and our team will import your reviews from Fiverr, PeoplePerHour, Upwork, or any other platform and attach them to your Zinn listings within 48 hours. Completely free.
• Add them yourself in the Zinn Creation Wizard — When creating or editing a Zinn, the wizard includes a dedicated step where you can manually add reviews from your other platforms. Enter the reviewer name, star rating, review text, and date — so your off-platform reputation is visible to buyers from day one.

You can use both methods. For example, request a bulk import via the migration service for your main reviews, then add any additional testimonials yourself through the wizard whenever you like.

A Zinnector is the platform name for a customer purchasing services (Zinns) from the freelancers (Zinners). So if you are buying services via the Zinn Hub marketplace, then you are known as a Zinnector — someone that connects with our Zinners.

AI Search is Zinn Hub's custom-built artificial intelligence search engine, available in the header search bar on every page of the marketplace. Unlike basic keyword matching, AI Search understands natural language — so you can describe what you need in plain English (or any language) and the AI finds the most relevant Zinns for you.

Key features of AI Search:

• Multi-language support — Search in Spanish, German, Arabic, Korean, Japanese, or any language and the AI automatically translates your query to find matching results
• Currency conversion — Type "under £50" or "less than €100" and the AI automatically converts to USD to filter results within your budget
• Trending Searches — See the most popular search terms from the last 7 days in the search dropdown and on category pages
• Autocomplete suggestions — Get intelligent suggestions based on popular previous searches as you type
• "People Also Bought" — After viewing search results, see related services that other buyers purchased

You can search by service type, quality metrics (such as DA, DR, and TF), languages, regions, niches, budget, delivery time, link attributes, payment methods, and more.

AI Filters is the dark-themed AI filter box that appears on category and shop pages. It uses the same AI engine as the header search but filters the products on that specific page in real time without navigating away. This makes it easy to narrow down results when you are already browsing a category.

The difference is simple: AI Search is the header bar and takes you to a results page. AI Filters is the on-page filter box that refines what you are already looking at.

1. Use the AI Search bar at the top of any page to describe what you need in your own words, or browse categories and use AI Filters to narrow results in real time
2. Select the Zinn you want to purchase
3. Choose the package that fits your needs (if multiple options are available)
4. Add any extras or upgrades you require
5. Click Continue to proceed to checkout
6. Provide the project details and requirements your Zinner needs
7. Complete payment using your preferred method
8. Your order is placed and the Zinner is notified immediately

The payment methods available at checkout depend on which accounts the Zinner has connected. Options may include:

• Credit and debit cards via Stripe
• Credit and debit cards via PayPal
• PayPal
• Apple Pay
• Google Pay
• Pay Later
• Cryptocurrencies (Bitcoin, Ethereum, and more)

Cryptocurrency payments are always available on every listing regardless of which other payment accounts the Zinner has connected. All payments are processed securely through our payment partners. Your financial details are never shared with Zinners.

Each Zinn listing and store page clearly shows which payment methods are available and whether they are Direct Payments (paid to the seller's own account) or Platform Payments (processed by Zinn Hub), so you always know before you buy. You can also filter Zinns by payment type in the marketplace.

When you purchase a Zinn, the payment type is clearly shown on the listing and at checkout:

Platform Payments (shown with a blue shield) — Your payment is processed by Zinn Hub. The funds are held securely by us until the order is completed and you accept the delivery. This gives you maximum protection because if any issues arise, we already hold the money and can resolve disputes quickly — including issuing refunds directly.

Direct Payments (shown with a green checkmark) — Your payment goes directly to the Zinner's own Stripe or PayPal account at checkout. You are protected by the payment provider's standard buyer protection policies (Stripe, PayPal, or your card issuer), and Zinn Hub is also available to help mediate and resolve any issues that may arise.

Cryptocurrency is always processed as a platform payment. Please note that crypto payments are final and non-refundable due to the nature of blockchain transactions.

Both types are clearly labelled on every Zinn listing and vendor store page, and you can filter by payment type in the Zinn Finder.

You are always protected on Zinn Hub regardless of which payment type you use:

With Platform Payments: Zinn Hub holds your funds until the order is completed and you accept delivery. If there are any issues — such as poor quality work, work that does not match the description or your requirements, late delivery, or an unresponsive seller — we can step in immediately because we hold the money. This means faster dispute resolution and direct refunds when warranted.

With Direct Payments: You have the standard buyer protection from the payment provider (Stripe buyer protection, PayPal Purchase Protection, or your card issuer's chargeback rights). On top of this, Zinn Hub can still intervene to mediate and help resolve issues by contacting the Zinner on your behalf. In extreme cases such as complete non-delivery, an entirely unresponsive seller, or work that is drastically different from what was promised, Zinn Hub can issue refunds by deducting from that Zinner's outstanding platform earnings where applicable.

In all cases: Every seller is vetted and verified before they can list on the platform. Sellers who connect their own payment accounts also go through KYC identity verification with Stripe and PayPal, so you know you are dealing with verified professionals. We continuously monitor seller performance and take action against those who don't maintain our standards.

Yes. All payments are processed through secure, encrypted connections via trusted providers like Stripe and PayPal. Your financial details are never shared with Zinners.

Sellers who connect their own Stripe or PayPal accounts go through KYC identity verification with these globally regulated financial providers, so their accounts are fully verified and monitored. This means that whether you are paying through the platform or directly to a seller's own account, the payment is processed securely by trusted providers with robust fraud protection.

Every Zinner on Zinn Hub goes through a multi-layer verification process before they can sell:

Application Review — All seller applications are reviewed by our team. We check business information, service details, and screen for red flags. Not everyone is approved.

Identity Verification (KYC) — Zinners who connect a Stripe or PayPal account go through government ID verification and KYC checks via these globally regulated payment providers.

Listing Review — Service listings are reviewed for accuracy, professionalism, and policy compliance before going live.

Ongoing Monitoring — We continuously monitor delivery rates, response times, and buyer feedback. Zinners who don't maintain our standards face suspension or removal.

All project communication takes place through Zinn Hub's messaging system. Once you've placed an order, you can access the order chat from your dashboard to send messages, share files, discuss updates, and request changes. Built-in voice and video calls are also available at no extra cost.

We recommend keeping all communication on the platform to ensure you are protected by our policies.

Yes! Many Zinners offer services delivered via live video or audio calls — including coaching, consulting, tutoring, mentoring, personal training, language lessons, and more. These use Zinn Hub's built-in Zinn Calls system.

After purchasing a Zinn that includes video call delivery, you can schedule your session directly from the order page. The system shows available time slots in your timezone, and you pick the date and time that works for you. You will receive automated email reminders at 24 hours, 1 hour, and 5 minutes before the call. When it is time, a Start Call button appears on the order page — click it to join.

No downloads, no Zoom, no external apps — everything works directly in your browser on desktop, tablet, or mobile. You can also schedule recurring sessions for ongoing coaching or courses. Both you and your Zinner can reschedule or cancel from the order page if needed.

Simply send a message through the order chat. You can share additional files, clarify details, or answer any questions your Zinner has. Providing information promptly helps keep your project on track and on time.

Minor clarifications are usually fine, but significant changes to scope may affect pricing and delivery time. For major changes, message your Zinner to discuss — they may send an updated Custom Offer to cover the additional work. Be as thorough as possible when placing your initial order to avoid delays.

Zinners are expected to respond within a reasonable timeframe. If you haven't heard back:

1. Send a follow-up message through the order chat
2. Wait 24-48 hours for a response
3. If still unresponsive, contact Zinn Hub support via the Help Centre or Telegram

We monitor seller activity and will step in to help resolve the situation. For platform payments, your funds are held safely by Zinn Hub until the order is completed, so your money is protected.

The number of revisions depends on the service package you purchased. This is clearly stated on each service listing. Some packages include unlimited revisions, while others include a set number. Additional revisions beyond your package allowance may incur extra charges.

1. Go to your order in the dashboard
2. Click Request Revision instead of accepting the delivery
3. Provide clear, specific feedback on what needs to be changed
4. Your Zinner will receive the request and make the necessary updates

Be specific about what changes you need — the clearer your feedback, the faster and more accurately your Zinner can deliver what you are looking for.

1. First, try to resolve it directly with your Zinner through the order chat
2. If unresolved, click Report Issue on the order page
3. Select the type of problem and provide details
4. Our support team will review and mediate

You can also contact us directly via the Help Centre or by emailing [email protected].

After your order is completed you will be prompted to leave a review. You can rate your experience from 1 to 5 stars, write a comment describing your experience, and optionally rate specific aspects like communication and quality. Your honest feedback helps other Zinnectors make informed decisions and helps Zinners improve their services.

Click on your profile icon in the top right corner, select Settings or Account Settings, update your information, and save your changes. For payment method updates, go to the Billing section of your account settings.

Yes, browsing Zinn Hub is completely free. You don't need an account to browse the marketplace — you can explore all services, read reviews, and check Zinner profiles without signing up. You only need to register when you're ready to place an order, and you can do that during checkout. There are no subscription fees, membership costs, or hidden charges for buyers.

No. You can browse the entire Zinn Hub marketplace, view all services, read reviews, and check Zinner profiles without creating an account. You only need to register when you are ready to purchase — and you can do that during the checkout process. It is quick and easy.

You have several ways to find the perfect Zinner:

• AI Search — Use the header search bar to describe what you need in your own words. The AI understands natural language, supports any language with automatic translation, and converts currencies automatically
• AI Filters — On category and shop pages, use the AI filter box to narrow results in real time without leaving the page
• Browse categories and subcategories relevant to your needs
• Use the Zinn Finder for advanced filtered searching
• Browse established Zinners with professional storefronts on the Brands page
• Filter results by price, delivery time, seller rating, experience, and payment type
• Read reviews and portfolio samples before ordering

Still not sure? Our free Zinn Concierge service lets our CEO Neil Lock personally help match you with the right freelancer for your project — at no cost and with no obligation.

Absolutely. We encourage you to message Zinners before placing an order, especially for complex projects. Visit their store or service page and click the Pre-Sales Message button to start a conversation. This helps you clarify requirements, confirm the Zinner understands your needs, and discuss timelines before committing.

Yes! If a Zinner's existing services don't quite fit your needs, you can request a Custom Offer directly from their store or service page. Just click the 💬 Request Custom Offer button and tell them:

• What you need — describe your project, goals, and any specific requirements
• Your budget range — set a minimum and maximum so the Zinner can tailor their proposal

The Zinner will receive your request in their dashboard and can send you a personalised offer with custom pricing, a detailed description, and a private checkout link just for you. It's a great way to get exactly what you need at a price that works for both of you.

You need to be logged in to request a custom offer. Create a free account if you haven't already.

Zinn Concierge is our free personal project guidance service, led by our CEO Neil Lock who has over 25 years of industry experience in web development, SEO, digital marketing, and AI.

If you're not sure which service or freelancer is right for your project:

1. Tell us your goals — Share what you want to achieve
2. Expert consultation — Neil personally assesses your project
3. Handpicked team — We select the best vetted Zinners for the job
4. Project oversight — Your project is guided from brief to delivery

It's like having your own digital director — completely free with no obligation. Learn more about Zinn Concierge.

We believe Zinn Hub offers significant advantages for both buyers and sellers:

• Every seller is vetted — We review and approve every Zinner, so you know you are working with verified professionals
• Instant seller payments — Zinners receive payment immediately, which means they are more motivated and focused on delivering quality work
• Clear payment transparency — You can see before buying whether the payment is direct or platform, and what protection each offers
• Free Concierge service — Personal guidance from our CEO at no cost
• AI-powered search — Find exactly what you need using natural language, in any language, with automatic currency conversion
• Built-in video and audio calls — Buy and receive coaching, consulting, tutoring, and live sessions directly on the platform via Zinn Calls
• Crypto payments available on every listing
• Filter by payment type — Find Zinns that accept your preferred payment method

You can compare us directly with other platforms at zinnhub.com/compare/, view alternatives at zinnhub.com/alternatives/, or see why freelancers switch to us at zinnhub.com/switch-from/.

Yes! Cryptocurrency payments are available on every listing on Zinn Hub — always enabled regardless of which other payment methods the Zinner has set up. At checkout, select the cryptocurrency option and you will be guided through the payment process.

Please note: Due to the irreversible nature of blockchain transactions, cryptocurrency payments are final and non-refundable. We recommend reviewing the Zinner's profile and reviews carefully before paying with crypto. If you are uncertain, consider using card or PayPal for additional buyer protection.

Yes! Zinn Hub is a worldwide marketplace. You can hire any Zinner regardless of their location. All prices are listed in USD, and if you pay via PayPal or Stripe you may be offered the option to pay in your local currency equivalent at checkout. All communication and project management is handled through our platform, making international collaboration seamless.

Due to the irreversible nature of blockchain transactions, cryptocurrency payments are final:

• No chargebacks are possible
• Refunds are not available except in very limited circumstances
• All crypto sales are considered final

Limited exceptions where a refund may be considered:

• The Zinner completely fails to deliver any service
• The Zinner is entirely unresponsive and has abandoned the order

Even in these cases, refunds can only be processed if the payout has not yet been made to the Zinner. For full details please review our Terms and Conditions.

When a dispute is raised our support team reviews the order details, requirements, and delivery. We examine all communication between both parties, may request additional information, and propose a resolution based on our findings. This may include revisions, partial refunds, or full refunds.

For platform payments, Zinn Hub holds the funds until order completion, so disputes can be resolved quickly and refunds issued directly. For direct payments, Zinn Hub can still mediate and in extreme cases can deduct refunds from the Zinner's outstanding earnings. You also have the option to raise a dispute directly with your payment provider (Stripe, PayPal, or card issuer) for standard consumer protection.

Our goal is always a fair outcome based on the original order requirements and what was delivered.

Refunds may be issued when:

• The Zinner fails to deliver by the deadline without prior agreement
• The delivery is significantly different from what was ordered or does not match your stated requirements
• The Zinner is unresponsive and unable to complete the work
• There is mutual agreement between buyer and seller

With platform payments, Zinn Hub holds the funds so refunds can be processed quickly and directly. With direct payments, Zinn Hub can still intervene and in extreme cases deduct refunds from the Zinner's outstanding platform earnings. You also have standard consumer protection through your payment provider.

Cryptocurrency payments have a more limited refund policy — see the cryptocurrency FAQ above for details. Refunds are reviewed on a case-by-case basis. For full information please review our Terms and Conditions.

Yes! Our community chat on Telegram is open to everyone — Zinners, Zinnectors, and digital marketing professionals. It is free to join with no approval needed and is a great place to ask questions, get advice, and connect with other users of the platform.

You can also follow our announcements channel for platform updates and news, or message us directly at @ZinnDigital for support. See all our Telegram channels at zinnhub.com/telegram.