Zinn Hub offers two payment modes that protect you as a buyer in different ways. Whether you pay through Zinn Hub's platform accounts or directly to the seller's own Stripe or PayPal, your payment is always secure.
Ovaj vodič objašnjava kako svaki režim funkcioniše, kako je vaš novac zaštićen i kako pronaći usluge koje odgovaraju vašim željama.
Two Payment Modes — Both Secure
When you purchase a Zinn on Zinn Hub, your payment is processed through one of two modes depending on how the Zinner (seller) has set up their account. Both are secure, but they work differently and offer different types of buyer protection.
Platform Payments — Zinn Hub Holds Your Money
Kada Zinner nije povezao svoj Stripe ili PayPal, vaša uplata se obrađuje putem platformskih računa za plaćanje Zinn Hub-a. To znači da Zinn Hub prikuplja i zadržava vašu uplatu. Zinner ne prima nikakvu zaradu dok ne prihvatite isporuku i dok narudžbina ne bude označena kao kompletna.
Kako vas štiti:
Vaš novac ostaje kod Zinn Hub-a dok ne budete zadovoljni radom. Ako Zinner isporuči i vi prihvatite, njihova zarada se isplaćuje sledećeg petka. Ako postoji problem — rad nije onakav kako je opisan, Zinner propusti rok ili ne odgovara — vaš novac i dalje drži Zinn Hub i naš tim za podršku može da interveniše kako bi pomogao u rešavanju problema, uključujući izdavanje povraćaja novca gde je to prikladno. Ovo vam pruža sloj zaštite sličan escrow usluzi jer prodavac ne može pristupiti vašoj uplati dok se narudžbina uspešno ne završi.
Direct Payments — Instant to the Seller
When a Zinner has connected their own Stripe or PayPal account, your payment goes directly to them at the point of sale. This means the Zinner receives the payment instantly when you complete checkout.
Kako vas štiti:
Direct payments are still fully secure. Here is why:
Verifikacija identiteta prodavca— Svaki Zinner koji poveže Stripe ili PayPal prolazi kroz KYC (Know Your Customer) verifikaciju identiteta. To znači da je njihov državni ID verifikovan, njihova adresa potvrđena, njihov bankovni račun validiran i da su prošli proveru prevare. Ove provere obavljaju Stripe i PayPal — dve najveće, najregulisanije kompanije za finansijske usluge na svetu. Ne plaćate anonimnog stranca. Plaćate nekome čiji je stvarni identitet verifikovan od strane globalne finansijske institucije.
Payment Processor Dispute Protection— Because your payment goes through Stripe or PayPal, you have access to their full buyer protection and dispute policies. If there is a problem with your order, you can raise a dispute or chargeback directly with your card issuer, through PayPal's buyer protection programme, or through your bank. These are the same protections you have when buying from any reputable online retailer.
Zinn Hub Nadzor— Pored zaštite procesora plaćanja, Zinn Hub kontinuirano nadgleda sve Zinnere za stope isporuke, stope završetka, vreme odgovora, obrasce sporova i trendove recenzija. Zinnersi koji ne održavaju standarde suočavaju se sa upozorenjima, suspenzijom ili uklanjanjem sa platforme. Naš tim za podršku je takođe dostupan da pomogne u posredovanju u svim problemima između vas i prodavca.
Dvostruka zaštita— Sa direktnim plaćanjima efektivno imate dva sloja zaštite. Možete pokrenuti probleme putem Zinn Hub-ove sopstvene podrške i procesa rešavanja sporova, i možete samostalno pokrenuti spor ili povraćaj sredstava putem procesora plaćanja (Stripe, PayPal ili izdavaoca vaše kartice). Oba puta su vam dostupna.
Koji režim je bolji za kupce?
Oba režima su sigurna. Izbor zavisi od vaših preferencija:
Platform payments give youthe comfort of knowing your money is held by Zinn Hub until the order is complete. The seller cannot access it until you accept delivery. This can feel safer for large or complex orders with sellers you have not worked with before.
Direktna plaćanja vam dajusigurnost da je prodavac identitetno verifikovan putem Stripe ili PayPal KYC, plus pun pristup sopstvenim politikama rešavanja sporova i povraćaja sredstava procesora plaćanja. Ovo pruža snažnu zaštitu podržanu globalnim finansijskim institucijama.
For complex or high-value orders where you want maximum peace of mind, platform payment Zinns keep your money held until you are happy. For everyday purchases, direct payment Zinns are equally safe thanks to the verified seller identity and payment processor protections available to you.
Filtering by Payment Type
Zinn Hub vam omogućava da filtrirate usluge i prodavce prema njihovom načinu plaćanja, tako da možete izabrati Zinns koji odgovaraju vašim preferencijama.
On the Zinn Finder (
— Koristite napredne filtere da suzite Zinns po vrsti plaćanja. Možete filtrirati da prikažete samo Zinns sa plaćanjem putem platforme, samo Zinns sa direktnim plaćanjem, ili oba. Kombinujte ovo sa drugim filterima kao što su kategorija, budžet, ocena, zemlja prodavca i još mnogo toga da biste pronašli tačno ono što vam je potrebno.
zinnhub.com/zinn-finder/))Na stranici Zinners (
— Browse seller profiles and filter by their payment setup. This lets you see at a glance which Zinners have their own Stripe or PayPal connected (direct payments) and which use platform payments.
zinnhub.com/zinners/))On Zinner Store Pages— Each Zinner's store page shows their payment setup so you know before you browse their services how payments will be processed.
On Individual Zinn Listings— Every Zinn listing clearly indicates which payment mode applies so you know exactly how your payment will be handled before you add it to your cart.
Dostupni načini plaćanja prilikom naplate
Bez obzira na to koji način plaćanja Zinner koristi, uvek ćete videti punu paletu opcija plaćanja prilikom naplate:
- Credit and Debit Cards— Visa, Mastercard, Amex
- PayPal— Plaćajte svojim PayPal saldom ili povezanim bankovnim računom
- Apple Pay and Google Pay— Where enabled by the seller
- Cryptocurrency— USDT and USDC via NOWPayments, available on every listing by default
The payment options look the same to you at checkout. The difference is only in whether your payment goes directly to the seller's account or is held by Zinn Hub until the order completes.
Plaćanja kriptovalutama — Važno
Cryptocurrency payments (USDT and USDC) are always processed as platform payments regardless of the seller's account setup. This means Zinn Hub holds the payment and the seller does not receive it until you accept delivery.
Međutim, postoji važna razlika. Plaćanja kriptovalutama su konačna zbog nepovratnosti blokčejna. Nema mogućnosti povraćaja sredstava putem blokčejna. Povraćaji novca za kripto narudžbine razmatraju se samo u vrlo ograničenim okolnostima, kao što su potpuna neisporuka ili potpuni nedostatak odgovora od prodavca, i samo ako isplata već nije izvršena.
For complex or high-value orders, we recommend using card or PayPal for the strongest buyer protection. If you prefer to pay with crypto, thoroughly check the seller's reviews, ratings, and experience first, and send a pre-sales message to discuss your project before ordering.
What Happens If Something Goes Wrong
No matter which payment mode applies, here is what to do if there is a problem:
Korak 1: Razgovarajte sa Zinnerom— Koristite čet za narudžbine da direktno razgovarate o problemu. Većina problema se može rešiti jasnom komunikacijom. Ako isporuka nije sasvim ispravna, zatražite reviziju sa specifičnim povratnim informacijama.
Step 2: Contact Zinn Hub Support— If you cannot resolve it with the seller, click Report Issue on the order page. Our support team will review the order, requirements, delivery, and communication and propose a fair resolution — which may include revisions, a partial refund, or a full refund.
Step 3: Use Payment Processor Protection (Direct Payments)— For direct payment orders, you can also independently raise a dispute or chargeback through your card issuer, PayPal, or your bank. This is available to you on top of Zinn Hub's own support process.
For platform payment orders, your money is still held by Zinn Hub while the dispute is being resolved so you have full protection throughout the process.
Tips for Safe Buying
- Check reviews and ratingsbefore purchasing — previous buyer feedback is the best indicator of quality
- Send a pre-sales messagefor complex projects to discuss requirements before ordering
- Use voice or video callsthrough the built-in messaging system to discuss your project in detail — no software needed
- Detaljno odgovorite na zahtevenakon naručivanja — što više detalja pružite, to će rezultat biti bolji
- Ne prihvatajte isporuku dok niste zadovoljni— kada prihvatite, zarada od plaćanja platforme se oslobađa prodavcu
- Svu komunikaciju zadržite na platformiradi vaše zaštite prema pravilima Zinn Hub-a
- Koristite Zinn Conciergena- zinnhub.com/zinn-concierge/za besplatno lično vođenje projekta od strane našeg CEO-a, koji može preporučiti prave Zinnere za vaš projekat i nadgledati kvalitet
Potrebna pomoć?
- Browse the Help Centre at zinnhub.com/helpfor guides and tutorials
- Contact support through the Help Centre or on Telegram at t.me/ZinnDigital
- Email us at contact support
- Koristite Zinn Concierge na zinnhub.com/zinn-concierge/ za besplatno lično vođenje projekta
