For Buyers & Sellers
Zinn Hub FAQs
Got questions? We've got answers. Whether you're a Zinner or a Zinnector, find everything you need to navigate Zinn Hub with ease.
Buyer FAQ's
What is Zinn Hub?
Zinn Hub is your one-stop marketplace for high-quality digital services — from SEO and web design to content writing, marketing, and beyond. We connect you with vetted experts to help grow your business faster.
How do I place an order?
Browse services by category, use the filters to refine results, and click “Order Now” on a service that fits your needs. You’ll then be guided through a secure checkout process.
What Payment Methods?
We accept PayPal, Credit/Debit cards, Google Pay, UK Bank transfer and Cryptocurrencies. We also have several local payment options available that will show at checkout based on your location. These include iDEAL, Klarna, EPS, Venmo, Bancontact and others.
Is my payment secure?
Yes. All payments are processed through PayPal, Card Providers, or local payment methods with industry-standard encryption. Your financial info is never stored on our servers.
What if I need something custom?
No problem! Click the “Request Custom Offer” button on a seller’s profile, or post a project and receive tailored proposals from qualified freelancers.
What happens after I place an order?
Once your order is placed, the seller will be notified and begin working. You’ll be able to chat with them directly in your Zinn Hub dashboard, track progress, and share files.
Can I cancel an order?
You may request a cancellation within 24 hours if work hasn’t started. If there’s a dispute, our support team can help mediate. We’re fair, fast, and buyer-first.
Are the freelancers vetted?
Yes. All service providers go through a review process. We assess their portfolio, experience, and delivery quality to ensure high standards.
How do I leave a review?
After the order is completed, you’ll be prompted to rate the service and leave a review. Honest feedback helps our community grow stronger.
What if I'm not satisfied with the service?
Reach out to the seller first — most issues can be resolved quickly. If you’re still not satisfied, contact our support team within 7 days of order delivery.
Is there buyer protection?
Absolutely. Your payment is held until the order is marked complete. If something goes wrong, you’re covered by our Buyer Protection Policy
Seller FAQ's
What is Zinn Hub?
Zinn Hub is a curated digital services marketplace connecting skilled freelancers with clients who need SEO, marketing, design, development, and more. It’s built to help you grow your freelance business with high-quality leads and tools that support success.
How do I become a seller?
Click “Become a Zinner” and complete your profile. Once submitted, our team will review your application and portfolio. You’ll be notified via email once approved.
What are the requirements to sell on Zinn Hub?
We look for:
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A complete and professional profile
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A strong quality service offering (a Zinn)
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Clear service offerings
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Responsive communication and reliability
How do I create a service (a Zinn)?
Go to your seller dashboard and click “Create Service.” Fill in the title, description, pricing, delivery time, FAQs, and any extras you offer. Add visuals like images and videos to boost interest.
Can I offer custom services?
Yes! You can respond to buyer requests with custom offers or create private services for specific clients. This is great for larger or unique projects.
How do I get paid?
Zinn Hub holds payments during the project/Zinn Delivery. Once the buyer marks the order as complete, the funds are released to your balance. You can request to withdraw via PayPal, bank transfer, or crypto from your Seller dashboard.
What fees does Zinn Hub charge?
We take a transparent commission from each completed order. The current rate is 15%. This covers payment processing, buyer protection, and platform maintenance.
How should I handle revisions or disputes?
Always aim to provide stellar service! If a buyer requests revisions, respond promptly. If there’s a dispute, our support team will step in to resolve it fairly for both sides.
What happens if I miss a deadline?
Communication is essential at Zinn Hub. If you anticipate delays, message the buyer ASAP. Repeated missed deadlines may affect your seller rating or eligibility to remain on the platform.
How do I get more sales?
- Feature your Zinns by taking a platform upgrade package.
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Keep your profile sharp and up to date
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Respond quickly to inquiries
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Offer great value and clear deliverables
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Ask satisfied clients to leave reviews
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Stay active and visible on the platform
Is there seller protection?
Yes. We protect sellers against chargebacks and fraudulent activity. As long as you follow the platform’s terms and deliver as promised, you’re supported.