The Zinn Wallet is a balance you hold on Zinn Hub in US Dollars. You can use it to pay for Zinns, send gifts to other people, and (if you're a Zinner or Ambassador) receive payouts and commissions instantly with zero fees.
Mwongozo huu unashughulikia kila kipengele, kila mtiririko, na kila swali tulilosikia hadi sasa.
Zinn Wallet ni nini?
You can do four main things with your Zinn Wallet. You can top it up by paying with any of our supported payment methods. You can spend the balance on anything e.g spend it on a Zinn, Custom Offer or Project at checkout. You can send gift links to other people so they can top up their own wallets at your expense. And if you're a Zinner or an Ambassador, you can choose Zinn Wallet as your payout method and receive your earnings instantly.
The wallet is a closed-loop system, which means money you put in can only be spent on Zinn Hub. There's no withdrawal flow — it's by design, and it keeps the platform simpler, safer, and free of payment-regulation friction.
Where to find your wallet
zinnhub.com/dashboard/zinner/wallet/..Kutoka hapo unaweza kuona salio lako la sasa, kuongeza salio, kutuma zawadi, kuona historia yako ya miamala, na kuona viungo vyovyote vya zawadi vilivyo hai ulivyounda.
Ikiwa wewe ni Zinner (muuzaji), una njia mbili za kufikia pochi yako. Ukurasa wa upande wa mnunuzi kwenye /dashboard/zinner/wallet/ hufanya kazi sawa na kwa kila mtu. Pia una mwonekano wa muuzaji ndani ya Dashibodi yako ya Zinner kwenye
zinnhub.com/dashboard/zinner/wallet/— data sawa, vidhibiti sawa, ndani tu ya dashibodi unayoijua tayari.
Mabalozi walio na shughuli za rufaa pia wataona salio la pochi yao kwenye dashibodi yao ya balozi mara tu malipo yao ya kwanza ya pochi yatakapotua. Wanaweza pia kutembelea:
zinnhub.com/dashboard/zinner/wallet/.Jinsi ya kuongeza salio kwenye pochi yako
Tembelea ukurasa wako wa pochi na ubofye Ongeza Salio. Chagua kiasi — tuna viwango vilivyowekwa awali vya $10, $25, $50, $100, $250 na $500, pamoja na sehemu maalum ikiwa unataka namba tofauti. Kiwango cha chini cha kuongeza salio ni $5 na kiwango cha juu kwa kila muamala ni $5,000.
Bofya endelea na utaenda kwenye ukurasa wa kawaida wa malipo ambapo utaona kila lango tunalotumia. Hiyo inajumuisha Stripe (kadi za benki na mikopo), Bancontact, kitufe cha njano cha PayPal, kadi za ndani za PayPal, Google Pay kupitia PayPal, Uhamisho wa Benki (BACS), na zaidi ya sarafu za siri 100 kupitia NOWPayments. Chagua unachopendelea na ulipe kama unavyofanya kwa agizo lolote la kawaida.
The moment your payment completes, your wallet credits arrive. For card payments through Stripe, that's instant. For PayPal it's instant. For crypto it lands once enough confirmations are reached on the blockchain — usually a few minutes. For Bank Transfer it lands once the admin marks the order complete after seeing the transfer arrive in our account.
Utapokea barua pepe ya uthibitisho na arifa kwenye kengele yako ya Zinn Hub wakati mkopo utakapowasili. Unaweza pia kuona muamala katika shughuli zako za pochi.
Jinsi ya kutumia salio la pochi yako
Unapoenda kulipa kwa Zinn yoyote, Ofa Maalum au Mradi kwenye Zinn Hub, pochi yako huonekana kama njia ya malipo pamoja na zingine. Ikiwa salio la pochi yako inatosha kulipia agizo lote, unaweza kulipa kabisa kwa mikopo. Ikiwa haitoshi, mfumo unaweza kutumia sehemu ya salio la pochi yako na kutoza salio lililobaki kwenye kadi, PayPal au pochi ya crypto kwa agizo hilo hilo.
Malipo ya Wallet ni ya papo hapo — hakuna lango la kuelekeza na hakuna kusubiri kwa usindikaji wa malipo. Agizo hupita moja kwa moja na muuzaji anapata arifa mara moja.
Marejesho ya pesa kwa maagizo yaliyolipwa kwa salio la pochi hurudi kwenye pochi yako kiotomatiki. Huna haja ya kuuliza, na hakuna kusubiri marejesho ya kadi kutua — salio hurudi kwenye salio lako mara tu kufuta au mzozo unapotatuliwa kwa niaba yako.
Jinsi ya kutuma zawadi
The gift system is one of our favourite features. Here's how it works.
Kutoka ukurasa wako wa pochi, bofya Tuma Zawadi (au Tengeneza Kiungo cha Kushiriki, kulingana na sehemu unayotumia). Utaona fomu fupi. Chagua kiasi — hiki kinaweza kuwa kiasi maalum ambacho wapokeaji wanapokea hasa, au unaweza kukiacha wazi na kuruhusu wapokeaji kuchagua. Ongeza dokezo la hiari. Ikiwa unataka kutuma kwa watu maalum, ingiza anwani zao za barua pepe (unaweza kuongeza kadhaa mara moja, zikitenganishwa na koma). Ikiwa unataka kushiriki kiungo kwa urahisi zaidi — sema, kwenye gumzo la kikundi — acha sehemu ya barua pepe wazi.
Bofya Tengeneza. Utapata kiungo cha kushiriki papo hapo. Ikiwa umeongeza barua pepe, watu hao watapokea barua pepe ya arifa kutoka Zinn Hub ikieleza zawadi na kuwapa kiungo.
When a recipient clicks the link and goes through checkout, the credits land in their wallet, not yours. You're paying — they're receiving. You can see in your wallet activity exactly who used the link and when, and whether they were on the original recipient list (Direct) or somewhere else who got the link forwarded to them (Forwarded).
You can set a max number of uses on a link. If you set it to one, only the first person can redeem it. If you set it to ten, ten people can each redeem it (each gets the gift amount). This is great for group rewards — drop a single link in a Slack channel and the first ten people who claim it each get the credits.
Unaweza pia kubatilisha kiungo cha zawadi wakati wowote kabla hakijakombolewa. Nenda tu kwenye orodha yako ya zawadi zinazotumika na ubonyeze Batilisha. Ikiwa mtu yeyote atajaribu kukomboa baada ya hapo, ataona hitilafu na utahifadhi fedha.
Jinsi ya kupokea zawadi
Ikiwa mtu amekutumia zawadi, utapokea barua pepe ya Zinn Hub kuihusu au utatumiwa kiungo cha kushiriki moja kwa moja na mtoaji. Kwa vyovyote vile, mtiririko ni uleule.
Bofya kiungo. Utapelekwa kwenye ukurasa wa uthibitisho unaoonyesha kiasi na ni nani aliyekutumia. Thibitisha na mfumo huunda agizo la kuongeza salio kwa kiasi hicho kwa jina lako, lakini bili inatumwa kwa mtoaji. Salio huingia kwenye pochi yako mara tu malipo yao yanapochakatwa.
Huhitaji akaunti iliyopo ya Zinn Hub ili kupokea zawadi. Ikiwa bado hujajiandikisha, kiungo kitakuongoza kupitia kuunda akaunti kwanza — bila malipo kabisa — na zawadi itatua kiotomatiki mara tu unapoingia.
Payouts to your wallet (for Zinners)
Ukifanya mauzo kwenye Zinn Hub, unaweza kuchagua Zinn Wallet kama njia yako ya malipo kupitia mipangilio yako ya Mchawi wa Malipo. Hii sasa ndiyo chaguo-msingi kwa Zinners wapya — Zinners waliopo walio na njia nyingine ya malipo tayari iliyowekwa huendelea na chaguo lao isipokuwa wakibadilisha.
Ili kubadilisha njia yako ya malipo, nenda kwenye Dashibodi yako ya Zinner, tafuta eneo la Mchawi wa Malipo au Mipangilio, na uchague Zinn Wallet kama njia yako kuu ya malipo. Unaweza pia kuweka njia mbadala ikiwa unataka njia ya akiba.
Wakati wa malipo yanayofuata, badala ya kuhamisha mapato yako kwenda Stripe, PayPal, crypto au benki yako, mfumo huweka salio kwenye pochi yako moja kwa moja. Hakuna ada, hakuna gharama za mtandao, na hakuna kusubiri. Kiwango cha chini cha malipo bado kinatumika — sawa na njia nyingine zote — kwa hivyo ikiwa umepata $30 na kiwango cha chini ni $50, mapato yako hukaa kwenye foleni na hulipwa kama salio la pochi kwenye malipo yanayofuata baada ya kuvuka kiwango cha chini.
You'll see the payout in your wallet activity tagged as a vendor payout, with a link back to the underlying order.
Payouts to your wallet (for Ambassadors)
Ambassadors have the same option, set in your ambassador dashboard Settings tab. Choose Zinn Wallet as your payout preference. New ambassadors default to this; existing ambassadors with PayPal, crypto or bank already configured keep their choice unless they switch.
Wakati tume ya rufaa imewekwa alama kuwa imelipwa, mkopo huwekwa kwenye pochi yako mara moja. Hakuna kusubiri kwa kundi, hakuna kuchelewa kwa kiwango cha chini — wakati rufaa inapofikia hali ya kulipwa, salio lako huongezeka.
Salio linaonekana katika shughuli zako za pochi na kiungo cha rufaa asili.
Ni vyanzo gani vinaonekana kwenye shughuli ya pochi yangu?
Logi yako ya shughuli za pochi inaonyesha kila mkopo na deni, ikiwa na lebo wazi ya chanzo ili ujue kila wakati pesa zilitoka wapi au zilikwenda wapi.
Mikopo inajumuisha nyongeza (iliyovunjwa na lango — kadi, PayPal, crypto, benki), marejesho kutoka kwa kughairiwa, zawadi za matangazo, malipo ya wachuuzi (ikiwa wewe ni Zinner kwenye malipo ya pochi), tume za mabalozi (ikiwa wewe ni Balozi kwenye upendeleo wa pochi), na mikopo iliyotolewa na msimamizi.
Madeni yanajumuisha manunuzi (unapotumia salio lako kwenye Zinn) na madeni ya usimamizi (ambayo ni nadra na huja na sababu iliyoandikwa).
Kila kiingilio kinaonyesha kiasi, chanzo, tarehe, rejea inayounganisha nyuma kwenye agizo au rufaa iliyoisababisha, na noti. Unaweza kuchuja kwa chanzo ikiwa unatafuta kitu maalum.
Arifa na mwonekano
The wallet is wired into Zinn Hub's notification system. Every credit fires a notification on the channels you've enabled — email, the in-app bell, Telegram, and Slack — based on your preferences in My Account → Notifications.
Critical events like topup failures or admin alerts always reach you regardless of preferences, because we never want a money-affecting issue to be missed.
You can mute the routine "your wallet was credited" notifications if you find them noisy, but the safety-net alerts are always on.
Refunds and cancellations
Ikiwa agizo la Zinn limeghairiwa — iwe na wewe, na muuzaji, au kutokana na mzozo — Marejesho yote yataingia kwenye pochi yako bila kujali jinsi yalivyolipwa. Kwa hivyo marejesho hurudi kwenye pochi yako mara tu ughairi unapokamilika. Hakuna kusubiri marejesho ya kadi, hakuna uingiliaji wa mikono.
Utaona marejesho ya pesa katika shughuli zako za pochi ikiwa yatafika hapo, na kiungo wazi cha kurudi kwenye agizo la awali.
Security and trust
Salio la akaunti yako linashikiliwa na Zinn Digital LTD kama mkopo wa jukwaa la kufungwa, si kama pesa ya kielektroniki au bidhaa ya kifedha iliyodhibitiwa. Tunashikilia fedha katika akaunti zetu za uendeshaji kwa njia sawa na Steam inavyoshikilia akaunti yako ya Steam au Amazon inavyoshikilia mkopo wa Amazon. Hakuna mtiririko wa kutoa pesa kwa sababu pesa inakusudiwa kutumika kwenye jukwaa.
Kila muamala huandikwa kwenye leja yetu na njia kamili ya ukaguzi — viingilio vya mikopo na madeni huongezwa tu, havihaririwi kamwe, na kila kiingilio hurejelea agizo au rufaa iliyoisababisha.
Tuna vizingiti vya kuzuia utakatishaji fedha. Malipo makubwa yasiyo ya kawaida, mifumo ya kutiliwa shaka, au majaribio ya kuweka fedha kisha kughairi huibua arifa za msimamizi na yanaweza kusababisha pochi yako kugandishwa kwa muda kusubiri ukaguzi. Watumiaji halali hawataona hili — huwashwa tu na bendera nyekundu halisi.
If your account is banned for serious terms violations, your wallet balance is forfeited along with your access. The ledger preserves the entry for record-keeping. We've never had to do this casually — it's a last-resort outcome for fraud or abuse.
Kubadilisha njia yako ya malipo kurudi
You can switch off Zinn Wallet as your payout method at any time. Go to your Payment Wizard settings (Zinners) or your ambassador dashboard Settings tab (Ambassadors), choose your preferred external method, fill in the details, and save. The next payout run will use the new method.
Salio lolote la pochi ulilonalo tayari linabaki kwenye pochi yako — kubadilisha njia yako ya malipo hakubadilishi kilicho tayari humo. Unaweza kutumia salio lililopo kwenye Zinn Hub wakati wowote upendao.
Maswali ya kawaida
If your wallet doesn't credit after a payment, give it a minute and refresh — most gateways are instant but Bank Transfer needs admin confirmation, and crypto needs blockchain confirmations. If after ten minutes it still hasn't appeared, contact us and we'll trace it.
Ukinitumia zawadi kwa barua pepe isiyo sahihi, batilisha kiungo kutoka kwenye orodha yako ya zawadi zinazotumika mradi tu bado haijakombolewa. Ikiwa imekombolewa, wasiliana nasi — wakati mwingine tunaweza kusaidia ikiwa mpokeaji bado hajatuma salio.
If you got a gift but the link says expired or revoked, the giver may have cancelled it or set an expiry. Reach out to whoever sent it.
Ikiwa huwezi kupata kipengee cha menyu ya pochi kwenye akaunti yako, sababu inayowezekana zaidi ni jukumu lako — wanunuzi huiona chini ya Akaunti Yangu, Zinners huiona ndani ya Dashibodi ya Zinner. Watumiaji wengine huona zote mbili. Ikiwa huwezi kuipata kweli, wasiliana nasi na tutakuonyesha URL sahihi.
Pata msaada
Bonyeza kitufe cha gumzo la moja kwa moja kwenye ukurasa wowote wa Zinn Hub, barua pepe
wasiliana na usaidizi, au vinjari makala yetu mengine ya usaidizi kwenye
zinnhub.com/help..Tunajibu haraka na hatutoi msaada kwa nje — unazungumza na timu iliyojenga jukwaa.
