Protect your Zinn Hub account from unauthorised access — with a strong password, two-factor authentication, and the know-how to spot a scam.
Password Security
Create a strong password:
- Length— at least 12 characters
- Complexity— a mix of uppercase, lowercase, numbers and symbols
- Uniqueness— don't reuse a password from another site
Examples:
- Weak: password123
- Better: MyD0g$Name!2024
- Best: use a password manager to generate and store a long, random password
Change your passwordin the
Account & Securitysection of your dashboard, and do it immediately if:
- You suspect it's been compromised
- You've used the same password on a site that was breached
- You've shared it with someone
Turn On Two-Factor Authentication (2FA)
Two-factor authentication is the single best step you can take to protect your account. With 2FA switched on, signing in needs both your password (or magic link)
anda one-time code from your authenticator app — so even if someone learns your password, they still can't get in.
How to turn it on:
- Open Account & Securityin your dashboard — Buyers athttps://zinnhub.com/dashboard/buyer/account-security/, Zinners athttps://zinnhub.com/dashboard/zinner/account-security/, Ambassadors athttps://zinnhub.com/dashboard/ambassador/account-security/
- In the Two-factor authentication section, scan the QR code with an authenticator app (such as Google Authenticator, Microsoft Authenticator or Authy) — or enter the setup key manually
- Enter the 6-digit code from your app to confirm
- Save your backup codes somewhere safe — you'll be shown 10 one-time codes, and this is the only time they're displayed
Good to know:
- Once 2FA is on, every sign-in — by password or magic link — asks for a current code from your app.
- Your 10 backup codes are single-use stand-ins for when you can't reach your phone. You can issue a fresh set any time with Regenerate backup codes.
- If you ever lose access to both your authenticator app and your backup codes, contact support. For your security, our team can only switch 2FA off for you (never view your codes) so you can sign back in and set it up again.
Email Security
Your email is the key to account recovery, so protect it:
- Use a strong, unique password for your email account
- Enable 2FA on your email account too
- Don't share email access
- Watch for phishing attempts
Recognising Phishing
Red flags:
- Emails asking for your password
- Links to sites that aren't Zinn Hub
- Urgent threats about your account being closed
- Requests for payment via unusual methods
- Poor grammar or spelling
What to do:
- Don't click suspicious links
- Don't enter your password on unfamiliar sites
- Check the URL carefully — it should be zinnhub.com
- Report suspicious emails to support
Safe Browsing
- Only log in on official Zinn Hub pages
- Check for HTTPS (the padlock icon)
- Avoid logging in on public computers
- Log out when you're done on shared devices
What We'll Never Ask
Zinn Hub will
neverask for:
- Your password, via email or message
- Your two-factor authentication codes or backup codes
- Payment in cryptocurrency to "unlock" your account
- Your personal banking details via email
- You to click links in suspicious emails
If You Suspect a Breach
- Change your password immediately in Account & Security
- Turn on two-factor authentication if you haven't already (and regenerate your backup codes if you think they were exposed)
- Check your recent account activity
- Review any recent orders or changes
- Contactați asistența
- Change your email password too, especially if it's the same as your Zinn Hub one
Reporting Security Issues
See suspicious activity? Contact us straight away:
- Open a support ticket from the Supportsection of your dashboard
- Or via the Help Centre
- Email: contactează suportul
