Aflați cum decurg comenzile de la achiziție la finalizare pe Zinn Hub.
Order Lifecycle Overview
Every order follows these stages:
Purchase → Requirements → In Progress → Delivery → Acceptance → Complete
Stage 1: Purchase
What happens:
- Buyer adds Zinn to cart
- Buyer completes checkout
- Payment is processed
- Order is created
For Buyers:You'll receive order confirmation and be directed to submit requirements.
For Zinners:You'll receive notification of a new order.
Stage 2: Requirements Submission
What happens:
- Buyer answers the Zinner's requirement questions
- Buyer uploads any necessary files
- Buyer submits requirements
Important:The order doesn't officially "start" until requirements are submitted. The delivery countdown begins after submission.
If requirements aren't submitted:
- The buyer receives reminder notifications
- The Zinner waits to begin work
- After extended periods, the order may be subject to cancellation
Stage 3: In Progress
What happens:
- Zinner has received requirements
- Work begins
- Delivery countdown is active
- Both parties can communicate via order chat
For Buyers:Wait for delivery, check order chat for updates.
For Zinners:Complete the work, communicate progress as needed.
Stage 4: Delivery
What happens:
- Zinner completes the work
- Zinner submits final delivery with files
- Buyer receives notification
For Buyers:Review the delivered work carefully.
For Zinners:Ensure everything is included and quality is high.
Stage 5: Acceptance/Revision
Option A: Accept
- Buyer is satisfied
- Clicks "Accept Delivery"
- Order moves to completion
Option B: Request Revision
- Buyer needs changes
- Communicates via order chat
- Zinner makes adjustments and re-delivers
Stage 6: Completion
What happens:
- Order is marked complete
- Zinner's earnings are finalized
- Buyer can leave a review
- Transaction is finished
Auto-Completion
If a buyer doesn't respond to a delivery within the auto-complete window:
- The order automatically completes
- This protects Zinners from unresponsive buyers
- Buyers should review deliveries promptly to avoid this
Order Communication
Throughout the process, both parties can use
Order Chatto:
- Ask questions
- Share updates
- Clarify details
- Resolve issues
All communication is logged for reference.
